Veterinary Client Service Representative

Customer Service/Client Care Raleigh, North Carolina

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Description

Position at Gentle Care Animal Hospital at Tryon

Gentle Care Animal Hospital, a Thrive Pet Healthcare partner, is seeking an outstanding associate to add to our talented team of professionals! We have a new opportunity for a full-time Veterinary Client Service Representative!
 


The ideal candidate:   
  • possesses superior customer service skills
  • has strong communication skills
  • works well on a team 


   

Job Summary:   

As a client service representative, you will be a key player in building relationships and providing experience in serving our clients' appointment and medical needs. You'll have the opportunity to work alongside experienced doctors and technicians and opportunities to grow within your profession!   

Job Duties:   

  • Greet clients with enthusiasm, answer multi-line phone system
  • Gather patient history/information; educate clients on annual care
  • Schedule daily appointments, organize next day procedures
  • File patient documents
  • Outline costs and fees in a positive light while supporting hospital payment policies
  • Respond to emergencies when they arise
  • Ensure the comfort of clients and patients during wait times, explain any delays to clients
  • Work with technicians and doctors to ensure patients and clients receive the best care

Job Requirements:   

  • Love for animals and people alike
  • Professional demeanor and outgoing personality
  • Ability to create strong and memorable interactions with every client
  • Strong relationship building and bonding skills, both face-to-face and over the phone
  • Organized and able to multi-task in a busy work setting
  • Great memory for client and patient names, ability to greet them by name
  • Commitment to working within a team environment
  • Positive, will-do attitude
  • Veterinary experience is preferred but not required

Why work at Gentle Care?   

GCAH is a high-quality practice equipped with the latest technology in beautiful and clean facilities. We promote an emotionally intelligent work environment with a positive work/life balance. At Gentle Care Animal Hospital we invest heavily in our employee's long-term health and happiness!    

Benefits – our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
 
  • Competitive pay 
  • 401(k) with employer match  
  • Mental health resources, including 24/7 access to Lyra Health  
  • Paid parental leave 
  • Purr-ental leave for when you adopt a pet 
  • Employer-sponsored childcare and elder care  
  • Personalized care for every family-forming journey  
  • Discretionary funds and FREE CE courses 
  • Pet perks and veterinary service discounts  
  • Student loan management tools and assistance 
You’ll Thrive With Us 
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
  • Our vast, diverse, and free library of continuing education courses - ThriveU
  • Live, virtual interactive workshops to develop valuable leadership skills
  • A program to designed to teach you the fundamentals of running a pet hospital
  • Scholarship opportunities and tuition reimbursement 
  • Move into any specialty, hospital type, or environment – across the nation.
  • Leadership training for a thriving and long career in the veterinary profession.
 
 Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16 - $17/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.  

 

About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. 
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.  
We believe that supporting our people is the key to helping pets thrive through every stage of life. 
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve. 



We look forward to hearing from you, apply today!! 


   

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