Veterinary Client Care Specialist Supervisor
Description
Veterinary Cancer Group LA is hiring an Experienced Client Care Specialist Supervisor to join our amazing oncology team!
Veterinary Cancer Group of LA invests heavily in our employees' long-term growth and happiness and strive to provide a positive work environment and work/life balance. At Veterinary Cancer Group of LA, we pride ourselves in providing the best benefits package in the industry which includes health, life, vision, dental, PTO, paid holidays, CE allowance, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!
Job Overview:
According to the Veterinary Cancer Society, 1 in 4 dogs will develop cancer at some point. Many that are diagnosed with cancer, survive to go on with their healthy, happy lives. With the help of the amazing staff at the Veterinary Cancer Group - one of the largest and most technologically sophisticated veterinary oncology groups, we are making this come true in our area. Our Client Care Specialist are an integral part of the hospital. Client Care Specialist are responsible for a variety of tasks related to customer service and patient care within the veterinary practice. Tasks include scheduling appointments for existing clients and preparing new clients for consults, animal handling, record management, presenting financial options and estimates, accurately reviewing service charges and entering into the client processing database, extensive client interaction, and preparing clients for their next appointment.
Our Ideal Candidate:
Veterinary Cancer Group of LA invests heavily in our employees' long-term growth and happiness and strive to provide a positive work environment and work/life balance. At Veterinary Cancer Group of LA, we pride ourselves in providing the best benefits package in the industry which includes health, life, vision, dental, PTO, paid holidays, CE allowance, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!
Job Overview:
According to the Veterinary Cancer Society, 1 in 4 dogs will develop cancer at some point. Many that are diagnosed with cancer, survive to go on with their healthy, happy lives. With the help of the amazing staff at the Veterinary Cancer Group - one of the largest and most technologically sophisticated veterinary oncology groups, we are making this come true in our area. Our Client Care Specialist are an integral part of the hospital. Client Care Specialist are responsible for a variety of tasks related to customer service and patient care within the veterinary practice. Tasks include scheduling appointments for existing clients and preparing new clients for consults, animal handling, record management, presenting financial options and estimates, accurately reviewing service charges and entering into the client processing database, extensive client interaction, and preparing clients for their next appointment.
Our Ideal Candidate:
- Experience Veterinary Client Care Specialist Supervisor preferred
- Experience in Oncology is a plus
- Team player and willingness to cross train in all areas
- Positive attitude
Essential Functions:
Essential Functions
- At all times adheres to the Mission and Core Values of Veterinary Cancer Group
- Follows Supervisor Handbook policies, protocols, and procedures
- All functions associated with Senior Client Care Specialist job description as well as the following:
- Direct the day-to-day activities of the Client Care Specialist staff through leading by example
- Manage Doctor Schedules for your facility
- Manage Employee Schedules
- Manage Accounts Receivable for your office
- Manage the referring veterinarian database
- Patient Records Management- from new files to purge files
- Create a stimulating and motivating environment for fellow staff members
- Assist the Executive Management Team in keeping the CCS Manual up to date
- Follow new hire training protocols with any new hire, establishing a positive and lead by example relationship with your inexperienced staff members
- Review and explain training materials to staff members on an ongoing basis
- Set goals for and with each CCS and oversee timelines
- Present job descriptions for front office staff and provide training tools so goals may be accomplished
- Delegate appropriate tasks to team members, then hold them accountable
- Provide positive and corrective reinforcement to change inappropriate or negative behaviors
- Anticipate future needs based on trends affecting the front desk and prepare for them
- Keep practice manager or acting practice manager informed on issues related to the front office
- Communicate ways to improve client/patient satisfaction
- Keep accurate records on front office staff so that job performance can be accurately evaluated
- Perform 90 day (about 3 months), annual and as needed performance reviews of staff
- Ensure that all doctor letters go out throughout the day in a timely fashion
- Ensure that doctor communications including laboratory results are completed in a timely fashion
- Assist with annual budget for staffing needs
- Order office supplies/postage
- Perform other duties as assigned
- Use your executive management team for assistance and support in achieving excellenc
Pay Range: $28.00-$33.00 hourly dependent upon experience.
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.