Veterinary Client Service Representative- Emergency and Critical Care
Description
Pet Emergency & Specialty Center East is seeking a Customer Service Representative to join our Emergency and Critical Care team!
**Veterinary field experience is required for this role.
As a Client Service Representative, you play an integral role within the hospital. This role is responsible for a variety of tasks related to customer service and patient care within the hospital. As an ambassador to our clients, your main focus is to ensure that our client’s needs are met in a timely manner while demonstrating a sincere compassion for our clients and patients. You are the liaison between the client and the medical staff and are responsible for maintaining a smooth and efficient workflow between the front office and the technical staff. You will be performing public relations and clerical responsibilities and must be detail-oriented and work well under pressure.
Hourly Wage: $19-$21/hr depending on experience and skillset
As a Client Service Representative, you play an integral role within the hospital. This role is responsible for a variety of tasks related to customer service and patient care within the hospital. As an ambassador to our clients, your main focus is to ensure that our client’s needs are met in a timely manner while demonstrating a sincere compassion for our clients and patients. You are the liaison between the client and the medical staff and are responsible for maintaining a smooth and efficient workflow between the front office and the technical staff. You will be performing public relations and clerical responsibilities and must be detail-oriented and work well under pressure.
Hourly Wage: $19-$21/hr depending on experience and skillset
PESC East has the following shift differentials:
- 7pm-11pm- $1.50 hr
- 11pm-7am- $4.00 hr
- Sat & Sun days 7am-7pm- $1.00 hr
Schedule: 10 hour shifts
Essential Job Functions:
- Greet clients and their pets with prompt professionalism and courtesy
- Enter/Update client information in Practice Management system
- Admit incoming patients
- Present treatment plans & invoice for services
- Discharge outgoing patients
- Schedule and confirm appointments
- Accurately take client payments
- Maintain confidential medical records
- Maintain all aspects of work place organization and cleanliness
- Answer incoming phone calls and coordinate client call backs
- Scan and file medical records
- Fax/ E-mail information to client and primary veterinarian medical staff
- Facilitate obtaining medical records from primary veterinarians
- Obtain client signatures on corresponding legal forms
- Other duties as assigned by Supervisors and Management team
Key Qualifications
- 1 year experience in the veterinary field is strongly preferred for this role
- Willingness to cross train to assist in other PESC departments, if needed
- Can work collectively with team members
Why work at Pet Emergency & Specialty Center East County?
We are a busy emergency and specialty hospital that takes pride in providing the best customer service and veterinary medicine in the county!
We invest heavily in our employees’ long term growth and happiness and strive to provide a positive work environment and work/life balance. We offer a wonderful benefits package including medical, vision, dental and life insurance, paid time off, continuing education, generous pet care discount, 401K, and much more!
Apply today! We look forward to hearing from you!