APAC Professional Services Senior Resource Manager

Program / Project ManagementHybrid Remote, Singapore, Singapore

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Description

Role:
Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Resource Manager plan and allocate resources to a project to support delivery and customer success through collaboration with cross-functional teams. They are highly organized, strong communicators and strive to make decisions that balance business goals and delivery needs. If you are a self-motivated individual who takes pride in their work, is up for any challenge, and enjoys working in a highly collaborative, fast-paced environment, then this role may be exactly the challenge you are seeking.
Responsibilities:
  • Daily monitoring of Resource Request queue and fulfillment
  • Partner with Project Managers and Project Coordinators to manage resources, schedules, and timelines to ensure key milestones are met
  • Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and the resource management process is followed
  • Optimize utilization by making staffing decisions in support of the deployment strategy for the business
  • Partner with Consultant Managers and Subcontractor Partner Managers on resource availability, as well as shadow and enablement opportunities for internal and subcontractor partner resources
  • Provide daily updates to FinancialForce to feed revenue forecasting based on scheduling, budgets, and hours
  • Request and manage Splunk Cloud access for resources actively delivering on Splunk Cloud
  • Collaborate on operational initiatives through analyzing, documenting and improving PS operational processes
  • Manage forecast risk with tracking internal projects and tentative assignments
  • Manage various operational reports to support data and business hygiene within FinancialForce
  • Daily maintenance of timesheet submissions & accuracy
  • Maintaining compliance of project paperwork to adhere to policy
Desired Skills and Experience:
  • 5+ years experience in resource management/coordination, professional services, or operations role
  • Experience in providing services in support of internal stakeholders to achieve successful project outcomes
  • Ability to engage at senior levels and well-versed in the practices and demands of progressive and evolving Services organizations.
  • Excellent time management, organizational, and prioritization skills
  • Detail oriented with the ability to balance multiple priorities
  • Ability to work in potentially time sensitive and pressure situations
  • Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.
  • Ability to work independently and multi-task, in a fast paced and constantly changing environment.
  • Experience working in FinancialForce/PSA/Salesforce preferred
Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

Singapore

Base Pay: SGD 124,000.00 - 170,500.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Thank you for your interest in Splunk!

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