Customer Success and Experience Project Manager - (Hybrid/Remote)
Description
Role Summary
What you'll get to do
- Understand the company’s customer experience business and operating model and company objectives and how they translate into efficient and standardized business processes. Collaborate with business, and others to understand, document and deliver requirements that are actionable by Splunk IT Teams
- Collaborate with IT Project Managers and Dev team to ensure successful outcomes
- Articulate business process and difficulties related to a project
- Drive schedules, meetings and results to meet timelines as required
- Facilitates meetings and other communication, including status reporting and meeting notes
- Efficiently handle more than one project
- Good communication skills, written and verbal.
- Ability to lead the overall drafting of the business requirements / use cases, test scripts / acceptance criteria, and training materials for various transformation initiatives
- Collaborate with the business to ensure business readiness and transfer knowledge for any new process / system
- Assist with enterprise-wide program implementation including coordination of tasks, achievements, and deadlines
- Handle project scope to ensure all changes in projects have executive agreement
- Identify risks/issues and work with manager to resolve
- Self-motivated, teammate, with the ability to work with minimal direction
- Results oriented person that can adapt to a constantly evolving environment
Must-have Qualifications
- 5+ Years running small to medium-scale technical projects and programs
- Understanding of project management standard methodologies like agile, scrum, etc.
- Experience with regularly used tools – JIRA, Confluence, Google Suites, etc.
- Willingness and ability to balance multiple projects at once
- Able to work independently
- A passion for technology and an ability to identify new opportunities for efficiency and productivity
- Validated experience in a high growth, highly scaled SaaS environment
- Track record of delivering project on time and under budget
- Experience with Salesforce Sales, Experience and Service Clouds
Note:
Base Pay Range
Costa Rica
Base Pay: CRC 20,000,000.00 - 27,500,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Thank you for your interest in Splunk!