Customer Service Representative

Customer Service/Client Care Commack, New York


Description

Position at Thrive Pet Healthcare

Peace Love Pets Veterinary Care is in search of a part-time Customer Service Representative to join our growing team!
We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, parental leave, generous pet discounts, and more!
Schedule: Thursday 8am-12pm, Friday 8am-4pm and every other Saturday 8:30am-5pm
Our Ideal Candidate:

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives.
Job Duties:
  • Communicating via phone, email, and in person with clients and actively listening to their concerns.
  • Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records.
  • Processing client payments and invoices.
  • Scheduling and confirming appointments with patients.
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
  • Other administrative duties as needed. 
Job Requirements:
  • High School Diploma or equivalent, AAS or higher preferred.
  • At least 6 months of customer service experience.
  • Veterinary hospital experience is preferred, however not required.
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
Compensation negotiable based on credentials and experience with a starting rate ranging from $18.50-20/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
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