Veterinary Client Service Representative

Customer Service/Client Care Annapolis, Maryland

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Description

Position at Thrive Pet Healthcare

Veterinary Orthopedic & Sports Medicine Group is now hiring a Client Service Representative to join their team of CSRs.

The right candidate is a motivated team player with at least one year of customer service experience. Must demonstrate strong communication skills as well as the ability to work in a fast-paced, energetic environment. Must be dedicated to promoting and fostering a positive, healthy work environment. As a Customer Service Representative, you are the first point of contact for clients. It is imperative that you are informed, polite, and professional at all times.

Skills

  • Strong organizational skills.
  • Ability to prioritize tasks.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills.
  • Excellent time management skills.
  • Ability to work in a fast-paced environment.
  • Flexibility to work shifts.
  • Excellent verbal and written communication skills.

Responsibilities

  • Communicating via phone, email, and in person with clients and actively listening to their concerns.  
  • Utilizing computer information systems to accurately enter client/ patient information, update and maintain medical records. 
  • Presenting clients with financial options and processing payments. 
  • Ensuring the lobby, waiting room, and workspace are clean and organized.

 

Who we are:

At Veterinary Orthopedic Sports Medicine Group, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. 
 
At VOSM, we aim to push the edge of veterinary medicine by exploring ideas, creating new solutions, inspiring fellow innovators, and teaching the next generation of veterinary leaders.
We do this by recruiting the best talent available who share our collectively high expectations and are team-oriented and self-driven to make a lasting contribution to the veterinary industry.





We offer an incredible benefits package that includes health, dental, vision, life, 401k, paid time off as well as pet benefits!

If you are passionate about pets and providing exceptional veterinary care, we want you to join our team!

Apply today!  We look forward to hearing from you! 

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