Veterinary Client Services Team Lead
Description
Veterinary Client Services Team Lead
Schedule: 4 - Ten hour shifts; every other weekend required
Decatur, Georgia
Saint Francis Veterinary Specialists and Emergency is looking for a Veterinary Client Services Team Lead to join our team as part of the Thrive Pet Healthcare community.
At Saint Francis Veterinary Specialists, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
About You
Summary- We are seeking an individual with strong emotional competencies; display positive attitudes, authenticity deliver exceptional customer service, and caring empathy toward others. Employee should have experience in customer service leadership, have a strong work ethic, and have a warm personality. Experience in a specialty and/or emergency setting is preferred.
Qualifications:
1. Educational:
· High school diploma
· Fluent in English (Reading, Writing and Oral);
· Working knowledge of Microsoft Office, Windows platform, and email.
· Experience in team scheduling
2. Professional:
· 2-4 years of veterinary customer service experience
· Highly evolved written/communication skills
· Exceptionally organized with attention to detail
· Ability to adapt and work well in a busy environment
· Ability to lead a team of client service representatives
· Ensure all client and patient information is accurate, schedule appointments, and obtain appropriate signatures.
· Document all client correspondence. Extract and send requested information from the medical record when requested.
· Help create accurate, timely medical records by verifying charges, scanning paperwork, attaching medical records.
· Support service departments in various administrative needs including scanning, faxes, entering patient weights, contacting clients for paperwork and deposits
· Accurately process clients’ payments including cash, credit, check, scratch pay and Care Credit.
3. Physical:
· Must be able to be comfortable around all types of animals-primarily cats and dogs.
· Able to lift up to 30lbs without assistance.
4. What you will do:
· Professionally Greet clients and patients, deliver exceptional customer service, and ensure that all clients questions and concerns are answered in friendly, kind, and informative manner
· Effectively communicate and collaborate with staff regarding patient care and client questions
· Document all communications and conversations
· Maintain communal areas such as lobby and exam rooms
· Perform administrative intake duties
· General administrative duties
· Manage appointment schedule
· Confirm upcoming appointments
· Exhibit a positive attitude while being courteous, professional, and kind.
· Foster enthusiasm, collaboration, and respectful team culture.
· Promote a positive environment for learning by training new team members.
· Team scheduling
· Ensure each client interaction is handled with care and efficiency
Working conditions:
In this environment, you may be exposed to the following, biohazardous substances, chemical hazards, unpleasant odors, loud noises, animal feces and emotionally stressful situations.
About the Hospital
We Specialize In
Emergency Care, Internal Medicine, Oncology, and Surgery
We specialize in emergency care, internal medicine, oncology, and surgery for dogs and cats in Decatur, Atlanta, Midtown, Dekalb, and Gwinnett.
Saint Francis Veterinary Specialists was founded in 2007 by Dr. Laura Smallwood. It was her dream to create an environment where excellent medical care and patient comfort were equal priorities for all team members. Whether your pet is referred to one of our specialists by your family veterinarian or has an urgent need that requires a late night visit to our ER, your pet will receive excellent care in a calm and caring environment with a personal touch that is unique to specialty and emergency medicine.
Saint Francis Veterinary Specialists is a collaborative specialty and emergency care practice built upon the concept of Considerate Care for patients and pet owners. We are passionate about providing a warm and comfortable environment for both our patients and pet owners. In addition, we foster a collaborative setting for our team of specialists and emergency doctors that empowers them to work together to deliver excellent medical and surgical care.
We are open: 24 hours
Serving Decatur, Atlanta, Midtown, DeKalb, Gwinnett
Benefits – our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources, including 24/7 access to Lyra Health
- Paid parental leave
- Purr-ental leave for when you adopt a pet
- Employer-sponsored childcare and elder care
- Personalized care for every family-forming journey
- Discretionary funds and FREE CE courses
- Pet perks and veterinary service discounts
- Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.
Support for you is as vital as the support you provide.
You’ll Thrive With Us
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Scholarship opportunities and tuition reimbursement
- Move into any specialty, hospital type, or environment – across the nation.
- Leadership training for a thriving and long career in the veterinary profession.
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.