Customer Service Representative
Description
We are looking for a Part-Time Veterinary Customer Service Representative at our Thrive Decatur location!
Schedule: Part-Time 3 days per week
Our CSR is the “Gatekeeper of Clinic Communication”. They work to create a positive customer experience and create client loyalty. By using customer service skills to gather important information from the client they help create a more impactful and efficient experience between the client and medical staff.
Pay Range:
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $15 - $17 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Responsibilities:
Qualifications:
Our CSR is the “Gatekeeper of Clinic Communication”. They work to create a positive customer experience and create client loyalty. By using customer service skills to gather important information from the client they help create a more impactful and efficient experience between the client and medical staff.
Pay Range:
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $15 - $17 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Responsibilities:
- Provide first class customer service and help to solve or elevate any concerns that the client has
- Build lasting relationships by forming a genuine connection with each client that walks through our doors
- Engage with each client to inform and educate them on the benefits of essential products and services
- Listen to the client’s needs and properly communicate to the medical team for a more effective and efficient appointment
- Use empathy to communicate any changes in schedule to our guests and approach late clients with a problem-solving mindset
- Control the flow of the appointments by ensuring the clients are checked in and taken to the exam rooms at the proper time
- Ensure exam rooms are clean and fully stocked each day – before and after each appointment
- Ensure the lobby is clean and welcoming for each visitor
- Conduct payment (including proper cash handling) transactions at the front desk when applicable
Qualifications:
- A high school diploma or GED required
- Great communication and organizational skills
- Strong customer service skills
- Ability to be an empathetic listener
- Ability to deescalate uncomfortable situations to ensure guest satisfaction
- Understand and be able to use and troubleshoot, computers, tablets, and email and have a basic understanding of the Microsoft Office Suite of programs.
- Must love animals and not be afraid of pets
- Must be able to stand from sitting, walk, sit and move freely for extended periods of time
- Veterinary Experience Preferred
- Bilingual
- Weekend Availability Required
