Client Service Representative
Description
VitalRads is hiring a part-time Client Service Representative to join our team!
Summary: Join our team as a Client Support Specialist, where you’ll provide exceptional customer service and technical support to our clients in the veterinary field. Your role will involve handling calls, responding to tickets, onboarding new clients, and collaborating with team members to ensure client satisfaction.
Key Responsibilities:
- Respond to client calls and tickets with efficiency and professionalism.
- Manage assigned projects using software tools like Excel and Jotform.
- Maintain composure in challenging situations and prioritize client needs.
- Collaborate with specialists and team members to enhance service delivery.
- Stay informed on company services and align with our core values: empathy, service, accountability, teamwork, exploration, and joy.
- Provide mentorship and training to less experienced staff as needed.
- Occasionally cover on-call duties outside regular hours.
Qualifications:
- High school diploma or GED required; Associate’s degree in Veterinary Technology or Business preferred.
- 5+ years of relevant experience, preferably in veterinary or customer service fields.
- Strong technical skills with cloud and web-based systems.
- Excellent communication, organizational, and problem-solving abilities.
- Proficient in MS Office applications (Outlook, Word, Excel).
Physical Requirements:
- Ability to sit, stand, walk, and occasionally lift up to 50 pounds.
- Vision capabilities include close, distance, and peripheral vision.
Work Environment:
- On-site position in our Cypress office.
Why Join Us? Be part of a team that impacts animal health and well-being while growing your skills in a supportive environment. If you're ready to make a difference, we want to hear from you!
Apply today!