Assistant Client Care Manager

Customer Service/Client Care Culver City, California


Position at ACCESS Specialty Animal Hospital - Los Angeles

ACCESS Specialty Animal Hospital Los Angeles is seeking an Assistant Client Care Manager to join our growing team!

If you are a dedicated and compassionate professional with a passion for veterinary client care, we want to hear from you! In this role, you will be the bridge between our veterinary staff and our clients, ensuring a seamless and positive experience for pet owners. Your ability to build strong relationships, manage client interactions, and lead a team will be crucial in maintaining our high standards of client satisfaction and care.

Job Purpose:

  • Set standards for, support, and enforce quality control within the Client Care department
  • Provide primary point of contact through which all client care questions, comments, concerns, and issues can be handled
  • Provide training to Client Care Team in an effort to improve service offerings to clients as well as streamline communication within the hospital

Duties and Responsibilities:

  • Oversee the individuals working within the Client Care department to ensure their work product is excellent
  • Oversee auditing of all records for patients that have been checked in to ensure consistency and quality control
  • Receive, review, and resolve problems or concerns brought up regarding the performance of the front desk staff
  • Responsible for handling all high-level client / doctor grievances 
  • Oversee training of new and existing staff
  • As needed, perform employee counseling and provide guidance and direction to Client Care Team Members
  • Review and interview any appropriate applicants
  • Motivate and inspire the front desk staff and doctor’s assistants to provide high quality care to the patients and clients of ACCESS, while working to ensure that actions support the hospital, doctors, and the hospital principles of Quality, Integrity, Compassion, and Service


  • Must have detailed knowledge of the Client Care job functions and workflow systems
  • Must possess excellent communication and leadership skills
  • Must have at least 3 years of prior Veterinary Management or Leadership experience

Compensation: $65k - $70k/yearly, Dependent upon experience

We promote an emotionally intelligent work environment and a positive work/life balance. We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, matching 401(k), PTO, paid parental leave, continuing education, generous pet discounts, and much more! 

We look forward to hearing from you, apply today!