Doctor's Assistant (Overnight)

Customer Service/Client Care Norwalk, California


Position at Crossroads Animal Emergency – Norwalk

Crossroads Animal Emergency is seeking a full time Doctor's Assistant to join our Emergency Overnight team!  
Come join Crossroads Animal Emergency!  We are one of the largest, low-cost emergency centers in Norwalk! We are comprised of emergency care and surgical services for all of our furry friends in need!

We offer a 4 day work week with an incredible benefits package including health, dental, vision, 401K, paid parental leave, PTO, continuing education, and amazing pet benefits!
Compensation: $20-$24 p/hr depending on experience and skillset.  
Our Client Care Department consists of reception and doctor's assistants. Each position differs slightly but all serve as a liaison between our medical team and clients - they are truly the face of our hospital - and the care they provide our clients is as important as the exceptional patient care provided by our doctors. We encourage and promote cross training in all areas to expand your knowledge and enhance teamwork. Imagine your future in veterinary medicine and let us help you get there!
Some responsibilities include:
- Create and present financial estimates and treatment plans
- Guide clients through check-in, discharge, check out
- Handle financial transactions
- Effectively resolve client questions via phone and email
- Take ownership in building trust and relationships with clients
- Maintain patient records
- Work closely with our medical teams to ensure a positive outcome at each visit
Our ideal new team members have:
- Minimum of 2 years in a veterinarian setting
- A deep, genuine care for helping people
- Naturally empathetic and articulate communication
- A friendly and professional demeanor
- Critical thinking and problem-solving skills
- Comfort working with computer software

Join our diverse and unique team, including many "lifers" who love our practice, our people, and are proud of what we have created. We work as a close-knit team with the emphasis on providing a strong culture of teamwork and collaboration.
We look forward to hearing from you, apply today!