Global Customer Support - Enphase University

Customer Service Bangalore, India


Description

 

Job Description

GET READY FOR THE FUTURE OF ENERGY

Enphase Energy is using the innovation that made us the world leader in microinverter technology to transform energy generation and management forever.

We are one of the fastest growing and most dynamic Energy Systems Companies in the world.  By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart and safe. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself. 

As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, and manufacture next generation energy technologies.  Our work environment is fast-paced, fun, and full of exciting new projects.

 

 

  • Milestone years

Global Footprint

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Hyperlinks

 

 

Enphase University

Enphase University (ENPHU) is the online learning platform for Enphase Energy, Inc. serving thousands of Enphase users worldwide. ENPHU enables access to online and face to face education to develop industry and Enphase technology knowledge and skills. Enphase training programs make it easier for our partners and their teams to learn how to effectively sell, design and install Enphase solutions.

Mission (Why does this role exist?) and Job (Customer Support Executive – Enphase University)

As a learning platform customer support executive, you will be responsible for supporting ENPHU (Enphase University) Enphase’s global platform for online learning.  Responsibilities will include:

 

          Developing expertise in Enphase’s learning management platform

 

          Managing online platform access

 

          Responding to user inquiries

          Monitoring and servicing the ENPHU contact mailbox

 

          Managing and responding to user concerns, issues and complaints

 

          Provide 1st line direct email and phone support for online users

 

          Assist in system, user and performance tracking and reporting.

 

          Develop ongoing industry knowledge related to the Solar and Energy Storage

 

 

Minimum Qualifications

 

          Should be a Graduate

 

          A minimum of 1 years’ experience.

 

          Good interpersonal and written and oral communication skills.

 

          Flexible work hours to support worldwide operations

 

          Good computer skills. (Word, PPT, excel)

 

          Experience in report management and data presentation.

 

          Should have scored 60% and above in 10th, 12th and Graduation. Applicants with lower than 60% scores in 10th, 12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.

 

          Strong verbal and written communications skills.

Preferred Qualifications

  • BA
  • Experience with corporate training and education
  • Familiarity with Moodle LMS