Engineer Customer Support - Thai Support (Remote - Based in Thailand)

Customer Service Thailand

JD for the role is as below

Enphase support teams work 24*7 and 365 days a year. The candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours. Candidate must be open to working on weekends and night shifts
Support would be in Thai and English
Conducting remote troubleshooting of Enphase products.
Troubleshooting, approving, and executing warranty claims.
Providing pre-sales information about Enphase products.
Assisting with the activation of new Enphase sites as needed.
Documenting all activity in a central CRM/Help Desk software platform.
Coordinating with Enphase Engineering with tracking of field issues, and subsequent product modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed.
Following departmental conventions and procedures.
Participating in ongoing training/education of industry standards and Enphase product-specific information.
Professionally represent Enphase via all communications mediums.
Abiding by all company policies and standards of conduct contained in the Enphase Energy employee manual.
Performing other duties as assigned.

Minimum Qualifications

Should be a Graduate – B.E/B.Tech
Should have a minimum of 1-year experience supporting customers in Tech Support or Customer Support role. Freshers will not be considered for the role.
Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
Strong verbal and written communication skills.
Computer literate (PC skills essential, Mac OS desirable)
A general understanding of electrical concepts, AC & DC circuits, and electrical or electronics background would be highly desirable.

Preferred Qualifications