Senior Field Application Engineer, Solar/PV - Japan (シニアフィールドアプリケーションエンジニア)
Description
Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.
We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!
About the role
As a Field Application Engineer, you will be part of a cutting-edge internationl team that focuses on pre-sales technical support, as well as on-site installation and wil work closely with the Enphase Product Engineering during all stages of product development.
What you will do
- Works with sales and product management to provide best-in-class Sales Technical support and drive new business in Japan.
- Own all field related activities needed to support Enphase customers, including support for system design, installation, and commissioning of solar and storage systems.
- Understand current and future customer product requirements. Understand customer installation processes and techniques to determine and understand how they can use Enphase products.
- Ensure that customer expectations are clearly communicated to Product Engineering and that the customer fully understands all aspects of the product.
- Ensure that Enphase Product teams are familiar with the specific applications for Japan. Part of this may include taking them (in conjunction with the appropriate salesperson) to see the application and/or customer.
- Work closely with Sales and Customers to identify new product applications with customers.
- Assist the customers in recommending products for Enphase applications. This involves acting as a technical resource for the Integrators, Distributors, and other customer and assisting them on sales calls when appropriate.
- Submit requests to Product Management for new products after it has been determined that existing products will not satisfy the customer’s requirements. These requests should include a summary of the expected market potential of the product.
- Assist Product Management in gathering information on market potential for new products, competitive products and technological trends.
- Ensure that the Sales Group, Product Management, Program Management/Product Engineering, Product Development, Quality and Manufacturing are fully aware and informed of potential new product releases and quality and testing requirements.
- Prepare customer specifications, internal specifications, and internal drawings of Enphase product.
- Initiate Product Management Requests as appropriate for testing and samples required by customers.
- Ensures compliance with federal, state, and local regulations for Enphase products in Japan, and provide certification requirements when needed.
- Support all New Product Introductions in Japan
Who you are and what you bring
- B.S, or M.S. in Engineering Degree or equivalent
- Minimum of 5+ years as an application engineer or other engineering role within the solar sector in Japan
- Fluency in English (minimum B2 level) and Japanese (minimum C1 level)
- Proven hands-on experience in the installation, commission and troubleshooting of solar and battery systems
- Proven knowledge of battery storage systems in Japan
- Electrical License strongly preferred
- Knowledgeable of solar government requirements and product requirements, as well as inverters, solar panels, and Japan BOS requirements
- CAD design experience
- Demonstrated ability to evaluate and solve customer problems.
- Outstanding interpersonal skills and a demonstrated ability to work with all levels of the company
- Excellent communication and technical writing skills
- Self-directed and have a passion for results
- New Product Introduction Process experience is a plus
- Technical Presentation skills
- Must be based in the Tokyo area and able to travel around 50% of the time
Please submit all resumes in English