Partner Success Manager
Description
Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.
We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!
About the role:
Solargraf is the flagship proposal software at Enphase, providing an all-in-one solar software for solar installers. Partner Success Managers are responsible for maintaining the customer's relationship with the software and Managed Services on the platform. This role becomes a main point of contact for account owners to drive success and improve customer retention through onboarding new accounts, managing feature requests, new deployments and major features released regularly on the platform.
What you will do:
What you will do:
- Gain in-depth knowledge of Solargraf software and keep up to date on regular development cycles and new features released.
- Product innovation, collaborate with the product team to run beta cycles with current solargraf users, demonstrating upcoming features to clients for testing and feedback prior to general audience deployments.
- Build solid relationships with customers with open and interactive communication,
- Monitor and maintain high levels of customer engagement and satisfaction, track accounts for low engagement,
- Maintaining client relationships B2B, including monitoring software usage, ongoing touch points, and escalating feature requests raised to the product team.
- Escalation points for account owners to raise feature requests and bugs, triaging these issues into the product and development team. Keeping users up to date when these have been released.
- Deal with customer complaints, listening to identify possible resolutions, give the best client experience possible to all customers,
- Onboarding and training new accounts; assisting them to adopt the software through account set up and customization. Assisting with program functionality, through phone calls, texts, screensharing.
- Ensures client issues are dealt with in an efficient manner, informing the senior team.
- Understanding of company capabilities and service, and effectively communicates all offerings, to the client.
- Process cancellation requests, refunds, chargebacks, and credit card declines, following internal processes with detailed documentation.
- Success driven mindset.
- Able to learn quickly to keep up to date with the regular development cycles and new features released on the platform.
- B2B, account management or business development experience.
- Excellent customer service.
- Great communication style, written and spoken.
- Ideally someone with SaaS, Software or Solar experience.
- Medical, Dental and Vision Care
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- ESPP
- Paid Vacation
- Paid Sick Time
- Tuition Reimbursement
- 10 Paid Holidays
- 401(k) Retirement Savings Plan
- Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD)
- Life and Accidental Death and Dismemberment Benefits (AD&D)
- Voluntary (Optional) Life Insurance
- Pet Insurance
- Savings on Solar Products
- Employee Assistance Program (EAP)
Please submit all resumes in English
The base pay range for this position is $55,000 to $80,000 per year. This salary range may be modified in the future. The successful candidate starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions. This position is also eligible for bonus, equity, and benefits.