Customer Support Representative - Bi-Lingual - French
Description
Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.
We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!
About the role:
The Customer Support Representative - Bi-lingual French role is responsible for delivering best in class support to our customers and installer partners.
What you will do:
- Answer inbound phone calls to the Customer Support Level 1 phone queue.
- Respond to inbound emails to the Customer Support group address.
- Provide pre-sales information about products.
- Document all activity in a central CRM/Helpdesk software platform.
- Troubleshoot technical issues related to installations.
- Assist with the activation of new sites as needed.
- Coordinate Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database.
- Assist other team members with troubleshooting and/or administrative tasks as needed.
- Monitor and act upon quality analysis reports provided by the QA team.
- Participate in ongoing training/education of industry standards and product-specific information.
- Follow departmental conventions and procedures in a positive manner.
- Professionally represent Client via all communications mediums.
- Abide by all company policies and standards of conduct contained in the Client manual.
Who you are and what you bring:
- Three plus years of call center experience, preferred.
- Bi-lingual in English and French
- High school diploma or GED equivalent.
- Experience with solar electric products, residential electrical applications and Nation Electric Cod (NEC) helpful.
- Experience with consumer-grade networking TCP/IP data networking preferred.
- Experience with PC and MAC OS X.
- Excellent verbal and written communication skills.
- Ability to multi-task in a very fast-paced environment.
- Be able to type at least 30 WPM.
- Excellent interpersonal skills with both external customers and internal employees.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Hand and finger manipulation using phone and keyboard.
- Extended time on phone with customers.
The base pay range for this position is $20.50 per hour. This position is also eligible for bonus, equity, and benefits.