Application Support Specialist

Information Technology New York, New York


Description

 

Who We Are

SiriusPoint is a global (re)insurer writing a worldwide portfolio of businesses including Accident & Health, Liability, Property, and Specialty.

Bermuda-headquartered and listed on the New York Stock Exchange (NYSE: SPNT), we are looking at ways to grow intelligently, underwrite profitably, and drive technology innovation in the insurance industry.

We challenge convention, disrupt the traditional way of doing things, and devise new and better solutions. We strive to be excellent in everything we do, and to continuously build knowledge and learn beyond our current skillsets.

 

Join Our Team  

You will be a Application Support Specialist that will help form efficient processes around IT business-critical applications. This collaborative global team is supporting our technology innovation vision in the insurance industry. You will report to the Production Support Lead.

Your responsibilities will include:

  • Monitoring applications, file transfers, log files, and alerts to detect system issues. Escalate with relevant information for troubleshooting and prevention.
  • Identifying system and interface problems and work to resolve those issues.
  • Supporting User Acceptance Testing and ensuring that test cases/protocols are delivered.
  • Following standards and processes in change management.
  • Updating system documentation, ensuring SOX compliance, and providing training to end users.
  • Collaborating and identifying best practices for system maintenance and support.

 

Be Yourself

We are building a differentiated culture and approach. We have shared values that drive our behavior and a culture that makes it a fun, exciting, and productive place to work and a great partner to do business with. You should be entrepreneurial, pioneering, open, and yourself.

Your skills and abilities should include:

  • 5+ years of IT applications experience.  Business process mapping is a plus. Insurance/Reinsurance knowledge is beneficial.
  • Experienced at problem solving in a fast-paced environment. Must have excellent attention to detail and exceptional organization and follow-through skills. Act with a sense of urgency.
  • Excellent in both written and verbal communication, including the ability understand user requirements and expectations.
  • Be passionate and have the aptitude to quickly learn applications, business processes, and support cutting- edge technologies.

 

We Achieve More Together

We value and support the unique voices, backgrounds, lifestyles, and contributions of a diverse global employee base that contributes to our culture every day. Diversity, Equity, Inclusion, and Belonging (DEI&B) is imperative to our success.

We are building an environment that imbeds DEI&B into everything we do and enables us to unlock critical drivers of equality, innovation, and success. We want everyone to be included, valued, respected, and supported to unleash their full potential.