Senior Claims Adjuster, Marine

Claims London, United Kingdom


Who We Are   
SiriusPoint is a global underwriter of insurance and reinsurance. We utilize deep risk capabilities to protect our customers SiriusPoint is a global underwriter of insurance and reinsurance. We utilize deep risk capabilities to protect our customers and provide intelligent risk solutions to clients and brokers around the world. Bermuda-headquartered and listed on the New York Stock Exchange (SPNT), we work as ‘One SiriusPoint’, to apply expertise and underwrite risks across our four operational areas - International Insurance, North American Insurance, Global Accident and Health, and Global Reinsurance.

We have underwriting hubs in Bermuda, Liege, London, New York, Stockholm and Zurich, and licenses to write Property & Casualty and Accident & Health insurance and reinsurance globally.   
Join Our Team      
You will be a Senior Claims Adjuster, Marine. You will report to the Head of Programs and MGAs.    
Your responsibilities will include:   
  • Effectively manage a portfolio of various types of Marine claims from an oversight of third party claims administrators. In some cases, this may require direct handling of the claims.
  • To the extent your experience supports claim handling in areas of expertise outside of Marine, you may be asked to consult, handle or oversight claim handling of non-Marine claims
  • Update and maintain claim files to ensure complete records
  • Respond timely to internal and external inquiries for information relative to claims
  • Review, prepare, create, and/or send letters, reports and forms
  • Communicate claim action/ processing with claimant, client and appropriate medical contact
  • Identify notification issues, coordinate resolution and takes corrective actions as needed
  • Engage and address any customer inquiries related to lien/bond claim notices sent to property owners, general contractors and subcontractors
  • Collaborate with the claim handlers in preparing the claim notices
  • Maintain action plans to ensure contact deadlines are met and to move the file towards prompt and appropriate resolution, escalates issues as needed
Technical Skills & Experience   
  • This role has a global focus and may involve handling claims that have occurred in locations outside of the UK
  • Claim handling experience of at least 10 years in the following types of Marine coverages is preferred:
    • Cargo
    • Fine Art & Specie
    • Hull & Machinery
    • Marine War
    • Marine Liability
    • Ports & Terminals
    • Terrorism
  • Experience handling other Liability losses is helpful and a value add to the role, but is not required
  • Experience and demonstrated ability to handle severity and some frequency losses with complex coverage issues
  • Demonstrated ability to directly handle the loss or perform oversight of a third-party claim handling entity who is assigned to handle the loss
  • Ability to perform a technical audit of a third-party claim handling entity to assess that claim handling expectations and compliance requirements are being met
  • Experience working and directing legal resources on litigated matters, coverage opinions, or any regulatory or compliance issues
  • Knowledge of London Market requirements
  • Experience in conducting due diligence initial and annual reviews of third-party claim handling entities i.e. assessing claim handling expertise through interviews and audit results
  • Proficiency in use of technology and software that may be required for claim handling, ie ECF and the Microsoft suite of business software
  • Experience working outside of the London market (knowledge of specific claim handling or legal requirements is not required but a willingness to learn is a prerequisite)
  • Some travel may be required internationally
  • Since this is a global role and depending on location of a claim loss or the third-party who is handling the loss, taking calls or attending meetings virtually outside of normal work hours may be required on occasion
  • Demonstrated ability to work as a global claims team member who is focused on collaboration, results and partnership with internal and external partners
Why should you join SiriusPoint?   
Our people are our experts, and from day one you will be empowered to apply your expertise in a supportive, collaborative and purposeful environment. Our Values - Integrity, Customer Focused, Solution Driven, Diversity, and Collaboration - are at the heart of our business, and they guide our everyday actions and decision making. We also unite our global team behind common goals, ensuring you can make a meaningful impact.   
We Achieve More Together   
At SiriusPoint, we know that diversity, inclusion and allyship make us stronger. We value and are committed to supporting the unique voices, backgrounds, cultures, lifestyles and contributions of the diverse global employee base that make up our business.   
We know that a diverse and equitable culture, where all voices are included and heard, is critical to our success as an employer. We are committed to developing our DE&I strategy to ensure that SiriusPoint remains a supportive and empowering place of work.