Associate, Analytics Manager

Computers/Software Bangalore, India


Description

Responsibilities:

  • Be the subject matter expert on an aligned sales market, segment and product analysis of SaaS products
  • Contribute to designing and implementing quarterly & yearly metrics
  • Oversee analytics projects to extract, manage, and analyze customer data from multiple applications, ensuring that deadlines are met.
  • Directly manage a team of analysts including development & performance management
  • Work with multiple key stakeholders including hardware/software sales teams, customer success teams to understand analytical needs and drive reporting
  • Communicate and track key performance metrics across departments.
  • Identify business opportunities and ensure customer satisfaction.
  • Oversee all analytics operations to correct discrepancies and ensure quality
  • Resource plan & invest in process & infrastructure enhancements to accelerate team productivity
  • Contribute to shaping department-wide initiatives powering broad business objectives

 

Requirements

  • Bachelor's degree in analytics, computer science, or related field.
  • Master's Degree may be preferred.
  • 9-12 years' experience in an analytics Manager position or similar role is required.
  • Solid experience in data analysis and reporting; industry experience is a plus
  • Background in market research and publishing market analytics will be nice to have
  • Working knowledge of SQL and business intelligence tools (e.g. Tableau, SAS)
  • Excellent communication and presentation skills.
  • Results-driven and able to handle multiple projects.
  • Strong interpersonal and time-management skills working with a global team.
  • Proficient in Microsoft Office Suite and Google Analytics.
  • Proficient in business intelligence tools, software, and dashboards.