Senior Analyst - Network Systems Administration

Customer Success - Support United States


Description

Position at Wind River

Location: US Remote      

       

       

ABOUT WIND RIVER      

       

Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.       

Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure systems in the world.  Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers. We’ve achieved recent 5G milestones including the world’s first successful 5G data session with Verizon and  building one of the largest Open RAN networks in the world with Vodafone.      

The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.      

       

ABOUT THE OPPORTUNITY      

       

The successful candidate will work with an international team of IT Administrators to provide daily support for a global enterprise network. The candidate will independently design, support, troubleshoot and maintain the enterprise network, including routing, switching, LAN, and WAN services. The candidate will also document standards, implementation procedures and troubleshooting processes. Must be available to work 24x7 support rotation, which includes fielding trouble tickets. Must have good communication skills and enjoy working in a team environment.      

      

Responsibilities       

  • Strong technical knowledge in networking within one or more disciplines: Network security and network management, Palo Alto Firewall Services, Cisco Routing and Switching, Silverpeak WAN optimization, Aruba wireless systems, and other IP and Voice services.
  • Mentor Tier 1 engineers.
  • Must be willing to provide Tier 3 network, firewall and voice infrastructure support.
  • Manage strategic projects/issues in a complex infrastructure and generate associated device configurations.
  • Troubleshoot infrastructure problems, including response time issues, downed circuits, misrouting of data/ voice calls, etc.
  • Place orders for all voice and data circuits and ensure billing issues are resolved in a timely and satisfactory manner. Ensure disconnection of circuits in closed locations.
  • Coordinate installation of new circuits and moves of existing circuits.
  • Work in a global engineering team environment.
  • Must be willing to work other than normal business hours, including project work during weekends, and response to pager/cell phone 24x7.
  • Must be able to work with minimal day-to-day supervision.
  • Strong interpersonal skills.
  • Strong project management skills

       

MINIMUM QUALIFICATIONS      

  • Minimum of 5-7 years’ experience in voice/data communications.
  • College degree in Computer Science or Engineering.
  • CCNP or equivalent experiences.
  • Senior level hands-on knowledge of Palo Alto NG Firewall Systems, including advanced functionality.
  • Senior level hands-on knowledge of Cisco Router and Switches, including advanced functionality.
  • Senior level hands-on understanding of telecommunications technologies (Internet, and MPLS) is required.
  • Thorough knowledge of the OSI protocol stack, and experience with routing and switching technology is essential.
  • Working knowledge network troubleshooting tools (Network General Sniffer, Wireshark, etc.)
  • Strong knowledge of WAN optimization technologies such as Silverpeaks.
  • Experience with Aruba wireless technology.
  • Hands on experience with monitoring tools such as Solarwinds, NMIS, ThousandEyes.
  • Familiarity with Network/Voice Operations processes and procedures.
  • VOIP experience is a plus.

       

DESIRABLE QUALIFICATIONS      

  • Amazon Web Services or other cloud technology.

       

       

Benefits      
  • Flexible home office! We offer the flexibility of a hybrid work schedule or 100% remote
  • Named Top Workplace for the 8th year in a row
  • Wind River’s commitment to DEIB
  • 100% Employee covered Medical, Dental, and Vision insurance*
  • Flexible Time Off policy* + 12 observed Holidays
  • 401K with company match *
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) *
  • Wellness Benefits through Unmind
       
*Varies by region and country       
       
Compensation      
The annual base salary range for this role’s listed grade level is currently $97,800 to $131,960 plus a bonus for Colorado, New York, and New Jersey residents, and $122,400 to $165,240 plus a bonus for SF Bay Area, Greater Seattle, NYC, and Washington, DC, residents. Salary ranges are determined through interviews and a review of the education, experience, knowledge, skills, location, and abilities of the applicant, and equity with other team members. Employees in this role are also eligible for the following benefits in accordance with the terms of the Company's plans: health, dental, vision insurance, life insurance, flex time off, eligibility to enroll in 401k, and 12 paid holidays.      
  
#LI-AL1   

      

Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.