Workforce Management Team Leader
Description
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description: We are looking for a Workforce Management Team Leader to oversee staffing strategies and optimize workforce operations. This role involves managing scheduling, workforce planning, and system efficiency while leading a high-performing team.
Responsibilities:
- Develop and implement workforce management strategies, policies, and procedures.
- Analyze and forecast staffing needs to ensure operational efficiency.
- Oversee workforce management tools and time-tracking systems.
- Monitor workforce data, identify trends, and provide reports on key metrics.
- Lead, mentor, and develop the workforce management team.
- Collaborate with other departments to align workforce planning with business goals.
- Implement training programs to enhance team skills.
- Drive continuous improvement and best practices in workforce management.
- Ensure compliance with company policies and industry regulations.
Candidate Requirements:
• Experience: Hands on experience working in workforce management.
• Education: Academic qualification in Management is a plus.
• Industry Experience: Previous experience in the iGaming industry or Live Casino is a plus.
• Skills:
- Advanced PC skills (Office 365).
- Analytical mindset with attention to detail.
- Strong communication and interpersonal skills.
- Conflict management abilities.
- Strong leadership and mentoring skills.
- Ability to work in a fast-paced environment.
- Very good time management skills.
• Language Skills: Advanced English (written and spoken).
Benefits:
- Competitive salary.
- Special referral campaigns up to €2.000,00 NET referral bonus.
- Private health insurance from day one.
- FitPass membership for sports activities and discounts at popular brands after 3 months.
- An exceptional studio space in a modern office building in New Belgrade.
- International work environment.
- Opportunities for advancement to higher positions in online casino.
- Permanent contract.
- Highly recommended by employees, with a strong preference to refer friends.
- Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips.
Ready to Elevate Your Career? Join ARRISE Today!