Bingo Chat Host
Description
ABOUT US
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed — while embracing every step of the journey.
Please note, the role is for a fixed term of 12 months, with a possibility of extension.
WHAT YOU'LL BE DOING
- To create the spark that gets the players excited and looking forward to having a great time on site;
- Building strong and solid relationships with the community;
- Welcoming players, running quizzes and games, dealing with player questions;
- Whilst at the same time creating a sense of 'community' within our audiences
- You will report to and work closely with the Chat Host Manager to feedback on what promotions, games, prizes, any other site activity has performed well, and what best engages the player;
- You will feedback if there have been any onsite issues fed back via the players within the chat rooms, or if any promotions have left the players disengaged;
- The Chat Host plays a pivotal role in ensuring we deliver what the players want;
- As our sites operate 365 days of the year, 7 days a week, this role requires flexibility and shift work: part time hours available and even night shifts;
- Collaborates closely with other colleagues in the host chat team;
- Self-motivated, trustworthy and the ability to adapt to change and uncertainty;
- Fast thinker, with an understanding of commercial requirements;
- Be able to find solutions and turn any issues into positive outcomes;
- Strive to give the best performance possible, be open to new responsibilities and always looking to learn.
WHAT WE ASK OF YOU
- Ability to be socially engaging, with exceptional conversational skills;
- Awareness of bingo and on-line gaming/chatting;
- Internet Savvy, and experience with internet communities and/or forums;
- Good understanding of Social Media platforms and communication styles;
- Experience in social or community support (Desirable);
- Good typing, spelling and grammatical skills;
- Computer literate including Office;
- Self-starter, and can successfully demonstrate this;
- Trustworthy and ability to work and manage own time in a productive way;
- Fluent in English (writing and speaking).
- Excellent Communication skills;
- Planning and organizing operations and activities;
- Provision and transmission of information;
- Assembling, classifying and interpreting information;
- Problem solving skills
Please note, the role is for a fixed term of 12 months, with a possibility of extension.