Veterinary Referral Coordinator (ER)

Customer Service/Client Care Lynnwood, Washington

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Description

Position at Veterinary Specialty Center of Seattle

Referral Coordinator (ER)      
Lynnwood, WA     
More than a word, care is present in everything you do. At Veterinary Specialty Center of Seattle, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.       
We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.       
And, we have plenty of fun along the way!      
Who we are      
The Veterinary Specialty Center of Seattle (VSCS) is a 24-hour Emergency and Critical Care and Specialty hospital. We offer a collaborative approach to veterinary medicine. We support Emergency and Critical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology and Radiology, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.

We are a diverse group of assistants, licensed veterinarian technicians and doctors ranging from residents in training to board certified.  We are committed to providing excellent care for our patients and clients and find this is best accomplished in an environment where we foster learning, function as a team while still encouraging autonomy and accountability, and make sure to laugh at least a little bit every day.     
Candidate Experience   
  • has excellent communication skills
  • works well on a team as well as independently
  • has impeccable customer service skills
  • exemplary time management skills
  • 1 year of medical scheduling/coordination experience preferred
  • veterinary experience preferred
  • Ability to work late swing shifts

Job Overview    

  • Demonstrate excellent relations with clients/patients over the phone
  • Ensure clients and patients feel welcome and comfortable during the scheduling process.
  • Serve as “Ambassadors”-creating and maintaining goodwill for the hospital.
  • Prepare charts for specialty departments
  • Partner with referral veterinarians for records management
  • Fill prescription refill requests

Why work at VSC of Seattle?

Veterinary Specialty Center of Seattle in Lynnwood offers 24-hour emergency and critical care for your pet. Our AAHA-accredited team includes emergency and board-certified veterinary specialists whose approach to veterinary medicine enables them to work together in support of our mission to improve the quality of life for pets and their owners.     

We offer an incredible benefits package!     

If you are passionate about pets and providing exemplary customer service, we want you to join our team!    

*Shift Needed: Sunday - Wednesday | 7:00am to 5:30pm*  

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $23 - $27 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.  

     

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