Customer Service Greeley, Colorado


Position at JBS USA Food Company

JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and our corporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.

We are seeking a Business-to-Business Collections Representative at our Corporate Office in Greeley, CO. This is a full-time, Monday-Friday position, which includes benefits.

Manage a portfolio of 250+ business accounts
Contact customers via phone and email
Maintain superior customer service to both internal and external customers
Minimize delinquent receivables while maintaining proper credit limit exposure
Proactively ensure invoices have been sent successfully and that the customer has scheduled timely payment
Perform routine and documented follow up
Identify root cause analysis on delinquent accounts and implement plan to collect past due funds
Identify changes in payment and communication trends with customers which may indicate increased risk, and advise sales and credit management teams as needed
Meet with various levels of internal team members in financial and sales management roles to discuss accounts

Related Customer Service experience
Proficiency in Microsoft Excel and Word
Experience with SAP preferred
Excellent written and verbal communication skills
Ability to work in a fast paced, team based environment
Ability to apply good judgment and professional integrity in decision making
Successfully pass post-offer, pre-employment background and drug testing

The applicant who fills this position will be eligible for the following compensation and benefits:

  • Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
  • Paid Time Off: sick leave, vacation, and 6 company observed holidays;
  • 401(k): company match begins after the first year of service and follows the company vesting schedule;
  • Base salary range of $18-20/hour.
  • Retention bonus eligible

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. It is a job expectation that all new employees have, at minimum, the first dose of the COVID-19 vaccine in advance of their first date of employment. If you need assistance in obtaining a vaccine, the Company can help schedule you with one of its healthcare partners following a conditional job offer, if one is made. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.