JBS USA Careers

Deductions/Claims Investigator

Purpose and Scope/General Summary: We are looking for a Deductions/Claims Investigator for our Fed Beef division. This role will sit at our Corporate office in Greeley, CO. The Deductions/Claims Investigator responds to notifications of discrepancies that may be reported by customers, truck lines, plant personnel, sales, field reps, customer service, etc.  These notifications may be in regard to product integrity, quality, damage and/or count discrepancies. It is the role of the Deductions/Claims Investigator to act as mediator between the outside parties and internal personnel to resolve this issue. The schedule for this role is Monday-Friday, 6:30am-3:30pm.

Responsibilities:

• Demonstrate strong customer service with ability to make decisions to mitigate losses quickly
• Communicate with a sense of urgency to customers, carriers, and plants via phone and email
• Investigate root cause of claims/deductions (transportation, plant, sales, customer error, etc.)
• Acquire required documentation needed to determine liability quickly
• Review legal documentation and determine if the parties involved have provided the required information to process a claim and have fulfilled their contractual requirements
• Gather data and relay it to teams to problem solve for customer accounts
• Interact with teams across the business to resolve customer disputes and requests
• Communicate JBS guidelines to appropriate parties
• Update invoice information in JBS’ accounting system, DMS
• Track data in Excel using pivot tables and extensive formulas
• Conduct intermediate data analysis, find trends and develop conclusions on claims
• Work and learn new business areas in order to reduce cost
• Facilitate and support collection efforts against outside facilities and carriers/liners
• Other duties as assigned

Qualifications:

• Prior experience handling customer accounts i.e.; accounts receivables, claims and deductions preferred
• Understanding of cash application processes in order to assist customer accounts
• 2-3 years customer service experience with the ability to problem solve.
• Self-driven to learn and adapt quickly and be a team player
• Intermediate Excel proficiency
• Excellent communication, computer, organizational and multi-tasking skills.
• Bachelor’s Degree in Finance, Accounting, Business, Economics or related field preferred
• Can perform the functions of the job with or without a reasonable accommodation

The applicant who fills this position will be eligible for the following compensation and benefits:

• Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
• Paid Time Off: sick leave, vacation, and 6 company observed holidays;
• 401(k): company match begins after the first year of service and follows the company vesting schedule;
• Base salary of $20/hr; and

For individuals assigned and/or hired to work in states where it is required by law to include a reasonable estimate of the compensation for any given position, compensation ranges are specific to those states and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidate’s relevant experience, qualifications, skills, competencies, and proficiencies for the role.

This position does not have an application deadline. We will continue to recruit until the position has been filled.

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

About us: JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and our corporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.

Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity

EOE/Vets/Disability