Customer Specialist 1 (Bilingual Korean/English)
Are you passionate about Logistics Operations? Are you looking for an opportunity to make an impact in a global company? We need people like you to help us hire the best in the business and we're excited to have you join us in this significant role to ensure we continue to build a diverse and engaged workforce! Come be part of something special at CJ Logistics America!
The Customer Specialist 1 is responsible for activities in the Shipping and Receiving Office as the primary point of contact for all incoming and outgoing drivers. The CS1 is responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is complete and error free. The CS1 provides information both internally and externally as needed.
Essential Duties & Responsibilities:
- Sign driver in and out of the facility; verifying all paperwork
- Assign dock doors to the inbound and outbound loads
- Maintain door accuracy and yard report for trailer inventory
- Process Bills of Lading and associated shipping and receiving documents.
- Reconcile inbounds with packing slips and coordinate drop lot activity
- Coordinate moves on the yard for the spotter/yard jockey
- Provide a strong level of customer service to internal and external customers
- Maintain Inbound and Outbound Schedules
- Work closely with shift management and leads to accomplish shift goals.
- Report errors and/ or issues to appropriate member of leadership to ensure accuracy
- Participate in all training programs provided
- Performs all duties in a safe and timely manner
Requirements and Qualifications:
- Bilingual (Korean/ English)
- High School Diploma/GED equivalent required.
- PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Basic math and reading skills necessary
- Detailed oriented with the ability to perform multiple task in fast moving environment
- Ability to follow oral and/or written instruction
- Good interpersonal skills and ability to work with internal and external customers.
- Previous Shipping and Receiving experience in a warehouse environment. (Preferred)
- Willingness to learn new systems as needed
- Positive approach in all interactions
Pay, Benefits and More:
- Competitive compensation package
- Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
- Growing company with a performance record that continues to climb!
- Opportunity to drive significant changes in Talent Acquisition with an ability to make an impact across the organization
- Open-door work environment
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunities for advancement!
CJ Logistics America About Statement:
CJ Logistics America delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics America is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics America is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics America participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.