Documentation Specialist
Description
Documentation Specialist
Position Overview
The Documentation Specialist is responsible for developing, writing, and maintaining various types of user documentation, including how-to guides, instructions, SOP's, and Policies and Procedures, that promote long-term understanding and sustainability for the execution of CJ Logistics key processes. This individual will also manage and maintain a centralized document repository to facilitate easy access to relevant documentation for the entire CJ Logistics Enterprise
Essential Duties & Responsibilities
- Develop clear, concise, and accurate technical and operational documentation, including, user manuals, standard operating procedures (SOPs), work instructions, and process flow diagrams
- Work closely with engineers, quality, project teams, subject matter experts, and other stakeholders to gather information and verify the accuracy of details
- Translate complex technical, process and procedural information into user-friendly content for various audiences, including warehouse operations and operational support teams
- Collaborate with cross-functional teams to ensure alignment between documentation and actual operating processes
- Has ownership of and will regularly review and update existing documentation to reflect changes in processes or procedures
- Ensure that documentation adheres to industry standards, regulatory requirements, and company guidelines
- Conduct thorough reviews of documentation to ensure accuracy, completeness, and consistency;
- Organize and maintain a centralized document repository to facilitate easy access to relevant documentation
- Implement document control procedures to manage revisions, approvals, and distribution
- Stay up-to-date with industry standards and best practices related to SOP development and documentation
- Additional job duties as assigned.
Requirements and Qualifications
- High school diploma and equivalent experience is required; Bachelor's degree is preferred
- 3+ years of relevant work experience, preferably in Supply Chain
- Strong writing and editing skills, with excellent attention to detail
- Ability to understand and communicate complex ideas to both technical and non-technical audiences
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Experience with using Microsoft Office software including Word, Excel, and PowerPoint; familiarity with Adobe Acrobat Pro and flowcharting software
Preferred
- Knowledge of ISO and ISO Documentation Requirements
- Experience with Food Safety Regulations and Documentation Requirements
- “Roll up your sleeves” mentality; problem-solving skills
- Self-starter who is eager to learn about and document new technologies
- Experience with HTML
- Stand and walk in a warehouse environment that is not climate-controlled for hours at a time.
- Travel up to 25%
Pay, Benefits and More:
- Competitive compensation package
- Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
- Growing company with a performance record that continues to climb!
- Open-door work environment
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunities for advancement!
CJ Logistics America About Statement:
CJ Logistics America delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics America is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics America is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics America participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.