Senior Cloud Application Engineering Analyst

Technology Full-Time Berwyn, Pennsylvania Raleigh, North Carolina ReqID:4130


Description

Envestnet refers to the family of operating subsidiaries of the public holding company, Envestnet, Inc. (NYSE: ENV). Envestnet is a leading independent provider of technology‐enabled investment and practice management solutions to financial advisors who are independent, as well as those who are associated with small or mid‐sized financial advisory firms and larger financial institutions. Envestnet's technology is focused on addressing financial advisors' front, middle, and back‐office needs. Envestnet is headquartered in Chicago.


Envestnet - Wealth Division is seeking a talented and passionate Senior Cloud Application Engineering Analyst for the Technology Services team in its Berwyn office. This team is responsible for providing Tier 2 application support and play mission-critical role of ensuring that our complex, multi-tenant application in the private cloud/AWS environment is healthy, monitored, and automated. We are made up of inquisitive, puzzle-solving technical experts who leverage an automation-first mindset to drive efficiencies and solve problems. Application Engineering Support is a global team and as such, enhanced communication and collaboration skills are paramount as we work closely with Service team leaders, QA and developers.

Essential Duties/Responsibilities

  • Troubleshoot our Wealth Management application defects, and analyze user reported issues.
  • Performs root cause analysis and utilizes internal defect tracking tool to create detailed, high quality error reports.
  • Run the application in debug mode to recreate complex issues and decode underlying business logic. Work directly with service architects to help reproduce and resolve customer issues
  • Continually evaluate our mission-critical wealth management Private cloud/AWS hosted SaaS application with an emphasis on stability and performance.
  • Design and develop tightly integrated custom monitoring solutions for the Wealth Management platform. Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance. Write tutorials, how-to videos, and other technical articles for the customer community and knowledge-base articles and keep them up-to-date
  • Participate in on call rotation, including some weekend support and hand-off of issues between onsite and offshore.
  • As part of the responsibilities for this role, you will understand and readily support Envestnet’ s established corporate business practices, policies, internal controls, and procedures designed to create value or minimize risk.

 Education/Experience

  • Bachelor's degree in Computer science or related fields
  • 5+ years of experience development/support experience.
  • 2+ years of experience in developing MS SQL Queries and data analysis.
  • 2+ years of experience in investment management and securities trading services or related industries
  • 1+ years of experience working in private or AWS or another public cloud
  • Experience with monitoring and logging tools: New Relic, Nustar, Sensu, Nimsoft Splunk, Logstash etc
  • Experience in developing and supporting RESTful APIs and Micro services is preferred.
  • Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture and React front end.
  • Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak
  • Working experience with Java applications, scripting, networking concepts, virtualized environments, continuous integration, deployment and monitoring, AWS tools for  supporting and analyzing services on AWS

 
Envestnet is an equal opportunity employer.

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