Salesforce Administrator
Description
Responsibilities
- Create custom objects, apps, processes, and flows
- Create and maintain views, triggers, automations, and macros
- Create fields, picklists, record types and maintain lightning pages
- Develop Apex, Visualforce, and Lightning Components to support business requirements
- Provide support for mobile apps
- Create reports and dashboards as needed
- Follow leading/best practices in system configuration, security, coding, and data quality
- Provide end user technical support
- Manage and address support requests using various methods including a ticketing queue, email, and direct phone calls
- Serve as a point of contact in troubleshooting production issues
- Train end users when implementing new functionality and during onboarding
- Create user training documentation
- Facilitate and participate in discovery sessions for new system requests and enhancements
- Gather and document requirements and user stories
- Translate requirements into a technical mapping document
- Create test cases with acceptance and rejection criteria
- Execute unit testing and debugging
- Manage releases in sandbox environments
- Participate in configuration changes to support maintenance, security updates, and fixes
- Communicate system changes to end users
- Work with integrated applications including Jira, Confluence, Calendly, Seismic, Qualtrics, and Gong
- Perform work that supports data integrity and enrichment, using tools such as data loader and/or deduplication tools
- Regularly assess and perform updates to clean up technical debt
- Proactively analyze and understand new product releases
Requirements
- 5-7 years of experience as a Salesforce administrator/developer
- Bachelor's degree or equivalent experience in SaaS, technology consulting or related field
- Zendesk administrator/developer experience highly desirable
- Experience developing triggers/Apex code, SOQL, and Visualforce
- Ability to utilize debug logs and system audit tools
- Proficiency in Visio or Lucid Chart
- Experience using Jira and Confluence
- Ability to build strong working relationships with other team members across geographic locations
- Strong systems knowledge with the ability to use technology to improve efficiencies
- Strong knowledge of testing fundamentals (evaluating test results, bug reporting & tracking, quality management, etc.)
- Experience working directly with Sales and Client Service stakeholders
- Excellent verbal and written communication skills
- Ability to communicate with all levels of the organization
Must be detail oriented - Knowledge of change management/DevOps
- Ability to prioritize multiple tasks with proven ability to deliver on time and on budget