Salesforce Administrator

Computers/Software $job.jobTypeName Trivandrum, Kerala ReqID:5985



  • Create custom objects, apps, processes, and flows
  • Create and maintain views, triggers, automations, and macros
  • Create fields, picklists, record types and maintain lightning pages
  • Develop Apex, Visualforce, and Lightning Components to support business requirements
  • Provide support for mobile apps
  • Create reports and dashboards as needed
  • Follow leading/best practices in system configuration, security, coding, and data quality
  • Provide end user technical support
  • Manage and address support requests using various methods including a ticketing queue, email, and direct phone calls
  • Serve as a point of contact in troubleshooting production issues
  • Train end users when implementing new functionality and during onboarding
  • Create user training documentation
  • Facilitate and participate in discovery sessions for new system requests and enhancements
  • Gather and document requirements and user stories
  • Translate requirements into a technical mapping document
  • Create test cases with acceptance and rejection criteria
  • Execute unit testing and debugging
  • Manage releases in sandbox environments
  • Participate in configuration changes to support maintenance, security updates, and fixes
  • Communicate system changes to end users
  • Work with integrated applications including Jira, Confluence, Calendly, Seismic, Qualtrics, and Gong
  • Perform work that supports data integrity and enrichment, using tools such as data loader and/or deduplication tools
  • Regularly assess and perform updates to clean up technical debt
  • Proactively analyze and understand new product releases


  • 5-7 years of experience as a Salesforce administrator/developer
  • Bachelor's degree or equivalent experience in SaaS, technology consulting or related field
  • Zendesk administrator/developer experience highly desirable
  • Experience developing triggers/Apex code, SOQL, and Visualforce
  • Ability to utilize debug logs and system audit tools
  • Proficiency in Visio or Lucid Chart
  • Experience using Jira and Confluence
  • Ability to build strong working relationships with other team members across geographic locations
  • Strong systems knowledge with the ability to use technology to improve efficiencies
  • Strong knowledge of testing fundamentals (evaluating test results, bug reporting & tracking, quality management, etc.)
  • Experience working directly with Sales and Client Service stakeholders
  • Excellent verbal and written communication skills
  • Ability to communicate with all levels of the organization
    Must be detail oriented
  • Knowledge of change management/DevOps
  • Ability to prioritize multiple tasks with proven ability to deliver on time and on budget