Tyler Technologies Careers

Description

• Design and develop eLearning & video training content related to Tyler Technologies Public Safety software applications and/or internal systems for clients and employees.
• Facilitate learning through a variety of delivery methods including in-person classroom instruction, virtual live online training, webinars and self-directed eLearning.
• Conduct live remote Tyler University LMS training for clients within implementation
• Edit and update recorded video content for an internal and/or external audience.
• Review and provides peer project feedback on eLearning and training videos created by teammates.
• Own webinar administration & facilitate webinars or virtual training sessions.
• Facilitate an Enterprise Public Safety full product demonstration to employees
• Schedule and coordinate classroom and/or virtual training with– schedule locations, date/time, materials, and attendance.
• Work to ensure that educational content is delivered to meet multiple learning styles for both local and remote staff.
• Leverage Tyler’s Learning Management System, Tyler University, as a primary tool to deliver, track and manage various educational tracks and individual progress for Tyler staff.
• Establish and maintain collaborative relationships with support, development, implementation and other management teams to identify and coordinate subject matter experts to develop and deliver educational content.
• Collect, compile and report results of evaluation, attendance and training data for webinars and instructor/virtual led training.
• Manage and maintain onboarding for new hire and transition employees, assisting with onboarding schedules, first day training activities, product demonstrations, etc.
• Organize, develop or source training programs to meet specific training needs.
• Prepare reports as assigned.
• Prepare and conduct initial training for any new processes.
• Perform other related duties as assigned.

• B.S./B.A. Degree with at least 2-3 years related experience in a training environment or role.
• Prior public safety industry experience in Law Enforcement, 911 Dispatch/Communications, Law Enforcement Records, Fire and/or Emergency Medical Technician is strongly preferred.
• Proficient in Microsoft Office – Word, Excel, Outlook & PowerPoint
• Experience with WellSaid Labs, GoToWebinar and additional virtual training and facilitation tools is preferred.
• Prior experience with e-Learning content creation and authoring tools such as Adobe Captivate and Camtasia are preferred. 
• Experience with learning management systems (LMS) is preferred.
• Experience with instructional design system models such as ADDIE is a plus.
• Ability to pivot quickly and take on new tasks assigned, coupled with agility for project priority and deliverables is required.
• Leadership skills to effectively direct employees while in a training class/virtual environment and ability to properly evaluate comprehension and application of subject material.
• High level of professionalism, team-oriented leader that fostering good morale and inter-departmental collaboration for staff development.
• Ability to communicate professionally with all levels of employees and clients.
• Excellent written and oral communication skills are necessary to produce and deliver quality training programs.
• High-level of effective interpersonal communication skills, both written and verbal plus organization and presentation skills Possess excellent time management skills to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Some travel required and valid driver’s license required.