Tyler Technologies Careers

Description

Responsibilities

• Assembles field team members daily to communicate and coordinate data collection workflow to and from the field, review production standards and deadlines provided by management and communicate team data collection goal progress.
• Acts as a team lead to data collection staff (i.e. residential, agricultural, commercial and/or industrial) providing training and guidance, acting as a point of escalation for questions and handling issue resolution (i.e. tasks/assignments, tax payer complaint resolution, data collection related issues, etc.) 
• Collaborates with office clerical staff to identify and correct data collection issues.  Performs quality control checks per company guidelines and the project's data collection manual standards for completed field documents submitted by Data Collectors to ensure accuracy. Provides quality control feedback to individual data collection staff and their manager so management can address any performance issues as appropriate.
• Collects and validates production reports from Data Collectors daily; ensures the accuracy and the proper submission of paperwork as determined by project procedures (this may involve assisting with submission of field staff pay vouchers). 
• Reports attendance, performance, and other work issues of field staff to management as appropriate. Tracks and documents field work assignments, production levels and the quality control status of each team member and reports this to project supervisor and/or manager. Provides input to project manager or manager on skills assessment to ensure data collectors are aligned with the proper level of complexity for this skill development level.
• Ensures data collection work packs for the assignment area are prepared timely and effectively distributed.
• Partners with management to ensure the effective communication and implementation of data collector, team and other goals. Works with the project supervisor or manager to review productions and quality performance of the team and plan for upcoming production goals considering the varying degrees of complexity of the work and project timeline.

Qualifications

• High School graduate or equivalent work experience; some college is preferred but not required
• Successful and varied experience as a Residential/Agricultural Data Collector and/or Commercial/Industrial Data Collector is required; former appraisal and/or construction experience is preferred
• Prior Real Estate and/or appraisal industry experience is required, including the ability to successfully complete and apply concepts from in-house/IAAO or other comparable appraisal courses (holding an appraisal license or certification is a plus)
• At least 6 months of field residential/agricultural and/or commercial/industrial data collection experience or work-related experience with appraisal services is required; must possess strong and varied experience with property data collection or valuation or other related appraisal services
• Strong written and oral communications skills involving the ability to effectively train, mentor and guide staff involving conveying, documenting, and presenting information to staff