Software Support Specialist, Enterprise Jury Manager

Software Support Vancouver, BC


We are looking for a problem solver and someone who is passionate about customer service, client care and technology.  The focus will be providing first line support to our clients via phone and email.  You will be responsible for handling desktop support as well as troubleshooting problems related to networking, servers and other devices.    
  • Technical diploma/certificate in Computer Science or equivalent preferred but not required
  • Previous experience in technical support
  • Exceptional demonstrated verbal and written English-language communication skills
  • Strong customer service skills
  • Comfortable running basic SQL queries
  • Excellent working knowledge of computer networks
  • Good working knowledge of network protocols
  • Knowledge of firewall setup and configuration
  • Ability to take initiative, with demonstrated problem solving and troubleshooting skills
  • Excellent documentation and organization skills
  • Ability to work effectively under pressure
  • Some travel may be required

Nice to Have  
  • Experience with Crystal Reports
  • Experience with Telerik Reports
  • Understanding of VPN (Virtual Private Networks), IPSec Tunnels
  • Basic SQL Server knowledge
  • Adobe InDesign

  • Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
  • Timely and effective resolutions
  • Guiding users through to issue resolution
  • Conducting end-user training where necessary
  • Recording problems/solutions within the support ticketing system.