Lead Reservationist
Description
Lead Reservationist
Transdev in Englewood, Colorado is hiring a Lead Reservationist. The Lead Reservationist assists passengers with situations including, but not limited to, directions, information and mobility devices. We are seeking customer service-oriented professionals who are dedicated to safety.
Schedule:
- Sunday, Monday, and Tuesday: 12:30 PM – 11:00 PM
- Wednesday and Thursday: 6:00 PM – 11:00 PM
Transdev is proud to offer:
- Starting pay: $18.00 per hour
Benefits include:
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 9 days
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
- Assure quality of operations including leading CSR staff, training, monitoring, and observing customer phone calls and coaching to resolve customer service issues and compliance with policies and procedures
- Resolve escalated customer related concerns & document
- Develop and revise customer service manuals and procedures
- Primary point of contact for maintaining No Shows policy
- Professionally and actively documents issues.
- Resolves customer inquiries relating to transportation; communicates resolution to customers.
- Review daily paperwork to verify accuracy.
- Other duties as required.
Qualifications:
- High school education, GED or equivalent
- Minimum of 2 years of call center supervisor experience, preferably in the transportation industry
- Excellent written and oral communication skills
- Computer literate with the capacity to learn new software
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be indoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
