Dispatcher / Road Supervisor
Description
Dispatcher / Road Supervisor (AM / PM)
Transdev in Knoxville, TN is hiring for a Dispatcher / Road Supervisor to support both fixed-route and on-demand transit operations. This role combines the core functions of a dispatcher and field supervisor—monitoring real-time service through TransLoc and other CAD/AVL systems, coordinating operators, and ensuring safe, reliable, and customer-focused service. We are seeking a professional who is highly organized, tech-savvy, and dedicated to safety.
Compensation & Benefits
Non-CBA Position
• Starting pay: $26.65-$27.49 per hour
• Vacation: minimum of two (2) weeks per year
• Sick Days: 5 days
• Holidays: 12 days (8 standard + 4 floating)
• Additional Benefits: 401(k) retirement plan, medical, dental, vision, life insurance, short-term disability, and voluntary long-term disability.
*Benefits may vary depending on location policy.*
• Vacation: minimum of two (2) weeks per year
• Sick Days: 5 days
• Holidays: 12 days (8 standard + 4 floating)
• Additional Benefits: 401(k) retirement plan, medical, dental, vision, life insurance, short-term disability, and voluntary long-term disability.
*Benefits may vary depending on location policy.*
Key Responsibilities
Dispatch Operations (AM/PM Coverage):
• Monitor real-time vehicle performance using TransLoc and onboard vehicle technology to ensure routes are on schedule and operators are correctly logged in.
• Assign, adjust, and document vehicle coverage for both fixed-route and on-demand service.
• Respond to service disruptions, detours, or incidents, coordinating with road supervisors and management.
• Provide clear, timely radio and phone communication with operators and field staff.
• Record service data, delays, missed trips, and operator call-ins using TransLoc and related dispatch software.
• Communicate service updates to management and client contacts.
• Assign, adjust, and document vehicle coverage for both fixed-route and on-demand service.
• Respond to service disruptions, detours, or incidents, coordinating with road supervisors and management.
• Provide clear, timely radio and phone communication with operators and field staff.
• Record service data, delays, missed trips, and operator call-ins using TransLoc and related dispatch software.
• Communicate service updates to management and client contacts.
Road Supervision:
• Conduct on-scene investigations of accidents, incidents, or breakdowns; assist operators in completing incident and accident reports.
• Perform road observations and ride-checks to ensure safety, customer service, and compliance with company policy.
• Coach and retrain operators following incidents, performance issues, or new procedures.
• Serve as liaison between operators, management, and client representatives for field service issues.
• Assist in training new operators, including TransLoc usage, customer service expectations, and on-road safety.
• Support Safety Manager and GM with compliance checks, drug/alcohol testing coordination, and service audits.
• Perform road observations and ride-checks to ensure safety, customer service, and compliance with company policy.
• Coach and retrain operators following incidents, performance issues, or new procedures.
• Serve as liaison between operators, management, and client representatives for field service issues.
• Assist in training new operators, including TransLoc usage, customer service expectations, and on-road safety.
• Support Safety Manager and GM with compliance checks, drug/alcohol testing coordination, and service audits.
General:
• Maintain accurate and detailed documentation for service logs, incident reports, and shift summaries.
• Work cooperatively with other dispatchers, supervisors, and management to ensure continuous coverage and quality service.
• Perform additional duties as assigned.
• Work cooperatively with other dispatchers, supervisors, and management to ensure continuous coverage and quality service.
• Perform additional duties as assigned.
Qualifications
• High School Diploma or GED (required)
• Valid Class B Commercial Driver’s License with Passenger (P) Endorsement (required)
• 3–5 years experience in public transit dispatch or road supervision preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel) and dispatch software such as TransLoc or Passio
• Excellent verbal communication, decision-making, and problem-solving skills
• Must be able to work AM/PM shifts, weekends, and holidays as needed
• Subject to DOT drug test and physical (if applicable). DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Valid Class B Commercial Driver’s License with Passenger (P) Endorsement (required)
• 3–5 years experience in public transit dispatch or road supervision preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel) and dispatch software such as TransLoc or Passio
• Excellent verbal communication, decision-making, and problem-solving skills
• Must be able to work AM/PM shifts, weekends, and holidays as needed
• Subject to DOT drug test and physical (if applicable). DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
• Combination of office (dispatch) and field (road supervision) environments
• Long periods of sitting and computer use; occasional standing, walking, and driving company vehicle
• Must be able to work flexible hours and respond to emergency situations
• Long periods of sitting and computer use; occasional standing, walking, and driving company vehicle
• Must be able to work flexible hours and respond to emergency situations
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
