Director of Eligibility Services
Description
Director of Eligibility Services
Transdev is proud to offer:
- Competitive compensation package of: $125,000 – $140,000 annually
Benefits include:
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 8 standard days
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Key Responsibilities:
- On-Site Requirement: This position requires full-time presence at the designated location—remote or hybrid work options are not available. 50% travel is required for the position.
- Operational Oversight: Manage and oversee the planning, operations, and programs for accessible services. This includes paratransit services for seniors and individuals with disabilities, Mobility on Demand (MOD), and specialized projects.
- Representation: Act as a representative of Transdev in regional accessibility committee meetings.
- Team Management: Evaluate and manage the performance of Eligibility Center Managers.
- Budget Management: Develop, monitor, and manage the departmental budget.
- Regulatory Compliance: Ensure all operations adhere to federal, state, and local regulations.
- Service Standards: Ensure paratransit services and MOD meet high standards for safety, efficiency, and customer satisfaction.
- Performance Tracking: Analyze and track performance data across all locations.
- Reporting: Prepare and present reports to city councils, boards, and the public as necessary.
- Outreach Collaboration: Work with staff to engage in outreach events at senior centers and adult care facilities.
- Leadership: Provide management and leadership for both direct and indirect reports, including Assessment team members and support staff.
- Client Liaison: Establish effective working relationships with clients, ensuring their expectations are met and inquiries are addressed promptly.
Minimum Qualifications:
Education:
- A Bachelor’s degree in social services, specialized education, or a related field is preferred. Equivalent relevant experience or specialized certification may substitute for a degree.
Experience:
- A minimum of five years of professional experience working with seniors and/or individuals with disabilities.
- At least two years of leadership or supervisory experience is required; experience in public transportation is preferred.
Knowledge and Skills:
- Regulatory Knowledge: In-depth understanding of the Americans with Disabilities Act (ADA) regulations and sensitivity to issues related to individuals with disabilities.
- Assessment Experience: Familiarity with eligibility assessment processes and experience conducting information-gathering or functional interviews and assessments is preferred.
- Interpersonal Skills: Strong interpersonal skills to foster effective relationships across diverse groups.
- Communication Proficiency: Excellent ability to prepare and deliver presentations and reports effectively to city councils, boards, and the public.
- Organizational Skills: Strong commitment to accuracy with excellent organizational and multi-tasking skills.
- Work Management: Ability to prioritize tasks and manage responsibilities with minimal direction.
- Technical Skills: Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) at an intermediate level or above.
Physical Requirements:
The essential functions of this position require the ability to:
- 50% travel required.
- Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
- Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
- Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
