Assistant General Manager, Call Center
Description
Assistant General Manager
The Assistant General Manager supports the General Manager in directing the passenger transit operations. This
position is based in Portland OR in supporting the Tri-Met LIFT Call Center contract. The Assistant General Manager is
responsible for the day-to-day operations of the contract, facility and safety of personnel and passengers, customer
service and managing the financials.
Transdev is proud to offer:
• Competitive compensation package of minimum $110,000 – maximum $120,000
Benefits include:
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term
disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Applications accepted through: March 30, 2025
Key Responsibilities:
• Directs daily operations management.
• Provides strategic planning and direction to the operations staff.
• Manages contract compliance.
• Has shared responsibility for scheduling, performance evaluation, and staffing responsibilities for the
facility's management staff.
• Other duties as required.
• Travel requirement outside of immediate area (as a percent):
Qualifications:
• High School Diploma or GED required
• Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation or related field
preferred.
• 5+7 years of supervisory or management level experience in the passenger transportation industry
• Knowledge of relevant federal and state employment laws
• Thorough knowledge of laws, ordinances and regulations underlying the transit operation
• Thorough knowledge of the methods of operation of the transit system’s staff and operational departments
• Ability to deal with state and local government
• Ability to manage cost control and financial/budget experience handling multiple locations
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all
levels of the organization
• Ability to organize and perform work efficiently; strong attention to details
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not
authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will generally be indoors, with occasional outdoors activities or special assignments.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to
operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by
110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by
our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable,
and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an
overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The
physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial
consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,
religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essent ial functions upon
request.
California applicants: Please Click Here for CA Employee Privacy Policy.