Assistant Operations Manager

Operations Management & Supervisory Hyattsville, MD


The Assistant Operations Manager (AOM) primary responsibility is to maintain, govern, and provide effective, efficiently running routes for the customer, and to supply accurate data for route and charter operators.  This position reports directly to the Operations Manager (OM) in fulfilling day-to-day responsibilities. 



  • Demonstrates and promotes a “Safety First” lifestyle at the location.
  • Conducts on-road checks of service to insure proper implementation of all operating rules and procedures.
  • Assists operators, reservationist, and schedulers in overcoming operational challenges.
  • Completes a daily report recording all emergency or maintenance road-calls, time checks, performance code violations and customer contacts.  Completes incident reports and accident reports as required.
  • Ensures scheduling compliance.
  • Ensures operators are fit-for-duty at all times.
  • Observes operator pre- and post-trip operating procedures.
  • Works with OM with respect to handling breakdowns, and discussing operator concerns regarding the fleet.
  • Reviews route change requests with operators and submits appropriate paperwork for approval.
  • Visits with customers to discuss service performance issues and review site conditions for safety hazards.
  • Investigates customer complaints related to operator performance and safety.
  • Conducts operator evaluations as directed by the OM.
  • Documents observed violations to company policy.
  • Handles disciplinary investigations and makes recommendations to terminate employment based on observed failure to perform the job in a safe manner and in accordance to company policy.
  • May be called upon to testify on behalf of the Company at EEOC hearings, etc.
  • Ensures all required reports are submitted in a timely manner.
  • Assists in the review of Smart Drive clips and counsel’s drivers as required.
  • Works weekends as necessary or requested by OM.
  • Adheres to a dress code that demonstrates professionalism and respect. 
  • Other duties to ensure the safe operation and efficiency of the department.



  1. High school diploma or equivalent.
  2. 2+ years operations experience in a safety sensitive environment.
  3. 2+ year’s previous supervisory experience.
  4. Experience dealing with the Union and working in the transportation industry a must.
  5. Valid drivers’ license.
  6. Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
  7. Must possess ability to lead and motivate employees.
  8. Detail oriented, well organized, and possess effective time management skills.
  9. Proven customer service and interpersonal skills a must.
  10. General knowledge of Windows-based computer operating system and Microsoft office package.
  11. Must be able to work as a member of the team.
  12. Trapeze experience helpful.
  13. Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
  14. Must be able to work flexible hours or shifts.



The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job.  Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions. 

  • 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
  • 90% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.
  • Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift or handle material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.
  • Exposure to heavy traffic areas while performing the duties of the job.
  • Exposure to considerable amounts of dust, vehicle fumes and noise.
  • Must be able to travel for company training, meeting or support missions.

For more information please visit our website at

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster:


Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.