Certification Analyst
Description
Transdev in Oakland, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Transdev is proud to offer:
- Competitive compensation package of minimum $23.00/hour – Maximum $27.75/hour
Benefits include:
- Vacation: minimum of two (2) weeks
- Paid time off: maximum of 4 days
- Sick days: maximum 8 days
- Holidays: 11 holidays
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
- Identify and classify applications into various processing categories.
- Answer Certification Department calls and provide customer service assistance as needed.
- Cover Certification Department reception desk as needed.
- Using established procedures to conduct in-person interviews, consult physicians or other medical professionals to obtain medical verification, review application information and determine and document ADA eligibility, including category, conditions of eligibility and reasons for denial.
- Present individual cases of eligibility denial in a concise and professional manner (both verbal and written) to an Appeals Panel for an Appeals Hearing process.
- Explain clearly and succinctly to current passengers, new applicants, visitors and regional passengers the ADA paratransit eligibility criteria used and the process of determining eligibility.
- Assist with outreach efforts by presenting information about our programs and services at conferences, workshops, forums and to individual riders and/or applicants.
- Data entry.
- Other duties as required.
Qualifications:
- High School Diploma, GED or equivalent.
- Computer literate
- Excellent customer service skills.
- Ability to operate standard telephone system.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
