Head of Workforce Management

Live casino Bucharest, Romania


About us:

Pragmatic Play is a leading game developer providing player-favorites to the most successful global brands in the iGaming industry.  

Powering up new possibilities of play through one single API, Pragmatic Play offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.  

Driven by a persistence to craft immersive experiences and responsible thrills, Pragmatic Play's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again. 


  • Develop and implement workforce management strategies, policies, and procedures that support the organization's business objectives;
  • Analyze and forecast staffing needs, ensuring that the organization has the right number of staff with the necessary skills to meet operational demands; 
  • Manage the organization's scheduling process, ensuring that shifts are allocated fairly and efficiently while also considering employee preferences and availability; 
  • Oversee the development and maintenance of workforce management systems and tools, including scheduling software and time and attendance systems; 
  • Monitor and analyze workforce data to identify trends and patterns, and make recommendations for improvements to staffing levels, shift patterns, and other workforce-related matters; 
  • Collaborate with other departments within the organization to ensure that workforce management practices align with overall business objectives and strategies; 
  • Provide leadership and direction to a team of workforce management professionals, ensuring that they have the necessary skills, knowledge, and support to perform their roles effectively;
  • Provide regular reports to senior management on workforce management metrics, including staffing levels, labor costs, and employee satisfaction;
  • Develop and manage the workforce management budget, ensuring that resources are allocated effectively and efficiently; 
  • Drive continuous improvement in workforce management practices and processes, and champion best practices across the organization;
  • Use strong interpersonal and communication skills to build and maintain productive and effective working relationships with senior leaders, internal business partners, and various groups across the organization.



  • Bachelor's degree;
  • At least 8 years of experience in workforce management, with a proven track record of success in a large, complex organization; 
  • Strong analytical and problem-solving skills, with the ability to use data to inform decisions; 
  • Experience of at least 6 years in managing and developing a team of workforce management professionals; 
  • Excellent communication and interpersonal skills, with the ability to build strong relationships across different departments and levels of the organization; 
  • Familiarity with workforce management software and tools, such as scheduling software and time and attendance systems; 
  • A passion for innovation and continuous improvement, with the ability to drive change and achieve results;
  • Excellent written and verbal communication skills including the ability to present data and information in a compelling way;
  • Advanced English language skills.