Shift Supervisor

Live casino Toronto, Ontario


About us:

ARRISE powers Pragmatic Play, a leading supplier of player-favorite content to the iGaming industry.

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.

This role is with the ARRISE group powering Pragmatic Play.


  • Manage and support staff in line with Company’s Policies and Procedures, including coaching and mentoring
  •  Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff
  • Ensure that all services are delivered within the framework core values and in line with the established Policies and Procedures and KPI’s.
  •  Maintain the relationship with internal and external clients (staff, operators, player)
  • Periodic inspection of the studio to assure a proper demeanor of the staff and the functionality of the equipment
  • Assure that the staff interact with the players and offers them an attractive and entertaining game experience
  •  Ensure an optimal number of employees on shift and monitor the assignment at the tables, rotations, and breaks
  •  Offer a professional work environment and treats all employees with respect, offering transparency in the communication with the employees; offer periodical feedback, both negative and positive, in a professional manner
  •  Stay up to date with all procedures, rules, promotions and games strategies
  •  Announce the management regarding any deviation from the company’s standards
  • Actively contribute to the company’s development by suggesting measures to improve the player’s experience
  • Open and closes table according to the preset schedule and respecting the procedures
  • Assist at the investigation of fraud or suspicion of fraud from the players and/or employees
  • Prepare and share daily and/or periodical reports regarding employees performance and games functionality
  •  Preparing all files with Studio rotations for the incoming shift
  • Tracking attendance and monitoring adherence to schedules
  • Managing other various administrative tasks per request from the direct Supervisors or Upper Management.


  •  Minimum 2 years of previous experience in leadership
  •  Previous experience in the iGaming industry or Live Casino is an asset
  •  Knowledge of Microsoft office suites i.e., Word, Excel and PowerPoint
  •  Very good communication and interpersonal skills
  •  Ability to work in a fast-paced environment
  •  Very good time management
  • Conflict Management abilities
  • Leadership/mentoring skills
  • Availability to work shifts.

Job Type: Full-time


Casual dress
Dental care
Employee assistance program
Paid time off
Vision care

8 hour shift
Evening shift
Morning shift
Night shift
Weekends as needed
Ability to commute/relocate:

North York, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person