Workforce Management Specialist

Live casino Sofia, Bulgaria


Pragmatic Play is a leading provider of online casino games, mobile gaming content and live dealer games. The company was founded in 2015 and has since grown to become a major player in the online gaming industry. Driven by our persistence to craft immersive experiences and responsible thrills, our professional team consistently delivers best in class services to our partners worldwide with a dedication to creating games that players love time and time again. The company in Sofia has a rapidly growing team of highly skilled business professionals from the industry, who work together to create innovative and exciting content.

To support our continuous growth worldwide, we need a highly motivated and disciplined Workforce Management Specialist to join our team.

What you would be doing:

- Organizing, coordinating, supervising and verifying the working schedule, the rotation at the gaming tables, attendance for the Operations Department.
- Working closely alongside the HR department;

- Cooperating with the Team Managers regarding requesting, approving and scheduling time off for employees and ensuring all positions are filled to meet staffing requirements;
- Submitting reports, clearing work inconsistencies, and coordinating the current schedule; 
- Managing other various administrative tasks per request from the direct Supervisors or Upper Management.
- Creating daily staffing reports, verifying employees' work hours, requested time off;
- Developing and maintaining staffing plans to ensure adequate coverage for all business units;
- Tracking attendance and monitoring adherence to schedules;
- Ensuring compliance with all regulatory requirements related to staffing and scheduling procedures;
- Verifying work schedules for employees to ensure the appropriate amount of staff is available for each work shift;
- Preparing all files with Studio rotations for the incoming shift;

What makes you a strong candidate:

- Excellent organizational skills;

- Bachelor's degree in Business Management, Human Resources, Law or a related field would be considered a plus;
- Proficient in Microsoft Excel and experience with workforce management software;
- Ability to work independently and manage multiple tasks simultaneously;
- Strong interpersonal talents and attention to detail;
- Minimum 6 months of experience on a similar position;
- Good verbal and written command of English and Bulgarian;
- Willingness to work in an office- shift system;

What we give you in return:

- We offer an advantageous start salary;
- A detailed company training on highest standards;
- Tremendous growth opportunities in a large fast moving international company;
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more);
- Public transportation cards;
- MultiSport card, covered by the Employer;
- Working place situated a few steps form a subway line;

If we already won your interest, do not hesitate to apply for this opportunity.

We are excited to find YOU!