Senior Surveillance Operator
Description
About us:
ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry.
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
This role is with the ARRISE group powering Pragmatic Play.
Responsibilities:
- Check incidents reported by studios and verifies that they are resolved correctly;
- Perform analysis of all roulette wheels, identifying wheels with deviations outside accepted standards;
- Prepare assistance report for possible disciplinary action and/or promotion/evaluation;
- Operate security devices, systems and monitor devices;
- Develop and maintain a thorough knowledge of and proficiency in the operation of video monitor console equipment and camera locations;
- Follow established procedures and immediately notify direct manager or appropriate departments upon detection of suspicious activities or irregularities;
- Create detailed and accurate reports, as well as maintain daily logs of activities observed and/or reported;
- Execute physical inspection of the premises and report violations/incidents;
- Conduct various types of testing on online gaming surveillance software tools and platforms using appropriate testing methods and tools;
- Identify and report any bugs, errors or defects in the online gaming surveillance systems;
- Verify and validate the functionality and performance of the online gaming surveillance systems using test cases and scenarios;
- Collaborate with other QA online surveillance officers and developers to ensure the quality and reliability of the online gaming surveillance systems;
- Provide feedback and suggestions for improving the online gaming surveillance systems;
- Develop and maintain documentation of all testing and surveillances activities and results.
Requirements:
- Two years of experience as Senior Surveillance Operator in the iGaming industry/Live products;
- Ability to work hours to suit the business needs - 8-hour shifts, including weekends;
- Good knowledge of Microsoft 365 service suite;
- Excellent verbal and written communication in English language;
- Another language is a plus.
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