Operations Manager

Product Bucharest, Romania


About us:

Pragmatic Play is a leading supplier of content to the iGaming industry. Powering up new possibilities of play through a single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, and more, available in all major regulated markets.
Driven by a persistence to craft immersive entertainment experiences, we consistently deliver games that players love.
Pragmatic Play works closely with software development and services company ARRISE.
This role is with the ARRISE group powering Pragmatic Play.


  • Work closely with the Gibraltar senior leadership team to ensure all operational, administrative, and compliance functions are being properly executed in accordance with the best practices;
  • Support Director of AM to create and maintain operational processes while looking for opportunities of improvement within team and wider Pragmatic Play;
  • Execute business processes to support client go-live, such as jurisdictional configurations, min/max stake, risk optimization;
  • Monitor client contact via Jira and Skype where necessary, to ensure timely responses and resolutions;
  • Assist with client escalation for commercial teams and document all information in a central place;
  • Assist with anticipating and tracking operational and tactical risks and providing strategic solutions;
  • Assisting Commercial teams with sourcing various reports as required by Director of AM;
  • Develop close working relationship with product, technology, customer support, BI, and promo teams;
  • Raise and track issue and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required;
  • Maintaining and updating internal knowledge bases and file repositories;
  • Communicate upcoming releases and changes regarding Pragmatic Play’s products to internal teams;
  • Assist with game releases, including coordinating information between all stakeholders internally;
  • Compiling feedback from stakeholders on processes and implementing changes where necessary;
  • Supports back-office and training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met;
  • Project management of any necessary short projects within the commercial teams;
  • Stay up to date on industry regulations, trends, and technology.


  • 2+ years of working within European gaming or gambling sector;
  • Knowledge of slots and live casino products and regulatory framework.