Technical Support Specialist

Tech Sofia, Bulgaria


Pragmatic Play is a leading provider of online casino games, mobile gaming content and live dealer games. The company was founded in 2015 and has since grown to become a major player in the online gaming industry. Driven by our persistence to craft immersive experiences and responsible thrills, our professional team consistently delivers best in class services to our partners worldwide with a dedication to creating games that players love time and time again. The company in Sofia has a rapidly growing team of highly skilled business professionals from the industry, who work together to create innovative and exciting content.


To support our continuous growth worldwide, we need motivated and responsible Technical Support Specialists to join our team.


What you would be doing:

- Engage on case quickly and effectively working as part of a close knit 24/7 team;
- Monitoring streaming equipment through graphics and logs;
- Assuring all encoders and DM’s are technically functional at all tables;
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary;
- Keep in touch with the ISP supplier in case of internet connection dysfunctionalities;
- Keep up to date the workstations evidence: users, configurations, rights allocated on folders;
- Respond in due time at incidents and secures that there are no violations regarding SLA;
- Perform data backups and disaster recovery operations;


What makes you a strong candidate:

- Minimum 3 years relevant experience;
- Intellectual curiosity and ability to work in newly formed team;
- Fluent in English and Bulgarian language;
- Strong communication and interpersonal skills;
- Great attention to detail;
- Result oriented, well organized with proactive mindset.


Technical skills: 

Hands on experience with one or more of the following technologies:

- Linux (Ubuntu) work level;
- Windows Domain Infrastructure – AD, Hybrid AD, Policy Management, DNS, DHCP;
Virtualization (VMware);
- Basic with PowerShell and/or BASH;
- LAN / WAN Networking – switching, routing, VPNs, Vlan, WiFi (Cisco, Ubiquiti);
- Server Hardware and Storages;


What we give you in return:

- We offer an advantageous start net salary;
- A detailed company training on highest standards;
- A chance to work in friendly and supportive culture;
- Tremendous growth opportunities in a large fast moving international company;
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more);
- Public transportation cards;
- MultiSport card, covered by the Employer;
- Working place situated a few steps form a subway line;

If we already won your interest, do not hesitate to apply for this opportunity.

We are excited to find YOU!