IT Support

Tech Bucharest, Romania


About us:

ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry.

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.

This role is with the ARRISE group powering Pragmatic Play.


  • Securing that the studio is properly lit, and all the video streamed, cameras are functional and properly aligned with the game tables;
  • Maintaining of server equipment (router, Wi-Fi, switch, patch panel);
  • Monitoring streaming equipment through graphic and logos;
  • Assuring all encoders and media servers are technically functional at all tables;
  • Online monitoring on the website to make sure the audio angle of the camera is functional from the player’s perspective;
  • Maintenance of workstations: virus cleaning, finding solutions regarding soft/hard problems and instalment of new equipment;
  • Keep in touch with the ISP supplier in case of internet connection dysfunctionalities;
  • Keep up to date the workstations evidence: users, configurations, rights allocated on folders;
  • Search and purchase IT equipment;
  • Respond in due time at incidents and secures that there are no violations regarding SLA;
  • Experience with DHCP; DNS; Subnets; Domain controller;
  • Basic Ubuntu knowledge will be nice to have.


  • Previous experience of 1 to 2 years in a similar role;
  • Fluency in English;
  • Good verbal and written communication skills and the ability to interact professionally with a diverse group of IT staff, managers and subject matter experts;
  • Ability to generate documentation and keep existing documentation updated;
  • Availability to work shifts ( including night, weekends, legal holidays).