Service Desk Analyst
Description
ABOUT THE ROLE:
Join our dynamic team of Service Desk Analysts where every day brings new challenges. As part of our close-knit team, you'll play a crucial role in managing access to the diverse array of applications and systems utilized across our organization. From facilitating seamless onboarding and offboarding processes to conducting periodic access reviews, you'll ensure that our company remains at the forefront of efficiency and security. Working with us isn't just about the job – it's about being part of an exceptional team where together, we strive to create an environment where coming to work feels rewarding.
YOU WILL BE RESPONSIBLE FOR:
- Provisions, maintains, reviews and removes access / privileges for users.
- Ensure that requests are in-line with SLAs and updated efficiently and effectively.
- Works with other departments, providing necessary support for user access issues.
- Responsible for identifying and delivering improvements to the knowledge base, support processes & tools and keep it up to date.
- Learn about our Systems in order to be able to provide support to our users.
- Carrying out basic investigation, gathering of information and troubleshooting.
- Keeping users updated on the status of their support issues.
- Performs other duties as assigned.
OUR SUCCESSFUL CANDIDATE WILL HAVE:
Requirements should contain:
- Familiar with Linux and MySQL Systems
- Familiar with Virtual and Cloud Environments
- Familiar with IAM Systems
- Strong Troubleshooting skills
- Attention to detail and ability to follow process and procedures
- Good command of written and spoken English
- Quick learner and willing to improve own skills continuously and adapt to change in a fast-moving atmosphere
WHO ARE WE:
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
BENEFITS:
- Hybrid work policy
- 4 weeks of Workation - work from another agreed country (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gym, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
JOIN US:
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
If you think you would be a good fit for the Leo pride - give us a roar!
**As our company working language is English we’d like to see your CV in English please**