Safer Gambling Executive

Responsible Gaming Newcastle upon Tyne, Tyne and Wear


Description

Position at LeoVegas UK

LeoVegas is where the lions play…and work! One of the main benefits of joining LeoVegas is that we always value our pride as people first! A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. 

We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award!

Let’s create the world's greatest iGaming experience.

LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”.

LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments .A LeoVegas journey allows you to focus on your goals and responsibilities. We encourage you to be self-driven and give you the ability to self-organise your working days, so that you can deliver on your goals and get work done in your own way.

Due to our continued growth, we’re now looking for a Safer Gambling Analyst to join our high performing team.

Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.

As our Safer Gambling Analyst you will be:

  • Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling. 
  • Monitoring player behaviour and making risk based, self driven decisions
  • Promote the importance of sustainability across external and internal stakeholders. 
  • Building relationships with our customers via email, chat, and phone across all of our managed brands
  • Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
  • A keen eye for detail and the ability to think on your feet.
  • Educating and providing information to all staff regarding Safer Gambling strategies and procedures. 
  • Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making

Shift working:

We want to be there for our customers, so this role covers 6am till 2am, 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during interview. 

You areas of knowledge and experience:

  • Experience of working within a multi-channel customer service environment
  • Enthusiastic; self-motivated team worker
  • Confident handling data and making analytical decisions
  • An Investigative mindset and critical thinker
  • A decision maker with the ability to handle objections or concerns with first-time resolution
  • Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions
  • Excellent oral and written communication
  • Previous experience in the gambling industry is desirable

Our Culture:

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride -  regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation. 

We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this.

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.

Benefits

  • A culture and working environment that will allow you reach your full potential;
  • Hybrid working policy plus the opportunity to ‘Work From any eligible country” for 4 weeks in each year;
  • 28 days holiday a year, plus (8) public and bank holidays in England;
  • Matched pension contributions up to 6% employee, 6% employer;
  • BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments;
  • An unrivalled Family Leave Policy;
  • Health and wellbeing activities such as fitness classes at lunchtime twice a week;
  • An unrivalled office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (we’re feeders, sorry diets!);
  • Regular team and office socials during the day and after work;
  • Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us!
There’s more! Upon successful completion of your probation:
  • £250 a year Health and Wellbeing allowance
  • Cycle to work scheme