Revenue Improvement Supervisor

Purpose and Scope/General Summary: We are looking for an enthusiastic Revenue Improvement Supervisor to join our Prepared Foods Business Unit. This role will manage a team of 10 to include Customer Service, Claims, and Deductions.

Responsibilities:

• Be able to work with limited supervision to effectively manage a task list and respond to all types of communication in a timely manner.
• Team Management
  • Manage Sales Coordinators, in Prepared Foods Department; Scheduling Hours/Vacations to ensure uninterrupted order management.
  • Work with the customer service team, and with other departments to reduce/eliminate order management gaps and customers issues.
  • Work directly with the Deductions Analyst to identify trends and develop a proactive approach to working through deductions.
  • Create KPI’s and track progress throughout the year.
• Customer Complaint Resolution
  • Demonstrate strong Customer Service with ability to make decisions to mitigate losses quickly.
  • Educate customers on product attributes, company policies, and operational practices.
  • De-escalate emotionally charged complaints, gather complete and accurate information, and resolve issues promptly.
  • Maintain balance between policy adherence and customer satisfaction in resolution decisions.
• Cross-Functional Collaboration & Key Account Management
  • Act as liaison between customers and internal departments (FSQA, Regulatory, Sales, Customer Service, and R&D).
  • Build and maintain strong relationships with key accounts, ensuring high-touch support, and issue resolution.
  • Gather data and relay it to sales teams to problem solve for customer accounts.
• Trend Monitoring & Reporting
  • Proactively identify and communicate complaint trends, volume shifts, and critical insights to internal teams.
  • Run standard reports that summarize the current position of all deduction balances. Being able to add meaningful commentary is a plus.
  • Deliver daily, weekly, and ad hoc reports on complaint metrics and emerging issues.
• Process Improvement
  • Continuously evaluate the customer service, claims, and deductions process; identify opportunities for optimization and improved customer experience.
  • Actively participate in design and testing of technology upgrades and enhancements.
• Claims/Deductions
  • Maintain the claims annual report and make recommendations for improvement.
  • Update claim policy for customers and carriers as needed.
  • Update and maintain approval levels for all claims.
  • Review and approve claims/deductions over $10k in Esker.
  • Provide training for sales team or plant team on claim/deductions procedures.
  • Review legal documentation and determine if the parties involved have provided the required information to process a claim.  Aid in any litigation of claims.
  • Work with IT in regards to program development and functionality.
  • Continue to design specific claim needs in any new SAP platforms.
• Other duties as assigned

Qualifications:

• 2–4 years of customer service experience for a manufacturer or large corporation.
• 2-4 years of experience leading a team of 10+ team members.
• Excellent organizational skills and ability to multi-task in a fast-paced environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to problem solve and conduct root cause analysis.
• Excellent verbal and written communication skills executed across all levels of the organization.
• Ability to exercise complete confidentiality.
• Must be motivated, willing to learn, and have an enthusiastic work attitude.
• Active team player that takes direction but is also willing to offer input and ideas.
• Proficient in Microsoft Excel, Word, Outlook; SAP knowledge a plus.
• High school diploma/GED required; college preferred.
• Can perform the functions of the job with or without reasonable accommodation
• As a salaried position with the company, you may be required to travel at some point to other facilities, to attend Company events, or as a representative of the Company in other situations. Unless otherwise specified in this posting, the amount of travel may vary and the most qualified candidate must be willing and able to travel as business needs dictate.

The applicant who fills this position will be eligible for the following compensation and benefits:

• Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
• Paid Time Off: sick leave, vacation, and 6 company observed holidays;
• 401(k): company match begins after the first year of service and follows the company vesting schedule;
• Base salary range of $90,000 – $110,000; and
• Incentive Pay: This position is eligible to participate in the Company’s annual bonus plan, the amount of bonus varies and is subject to the standard terms and conditions of the incentive program;

For individuals assigned and/or hired to work in states where it is required by law to include a reasonable estimate of the compensation for any given position, compensation ranges are specific to those states and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidate’s relevant experience, qualifications, skills, competencies, and proficiencies for the role.

This position does not have an application deadline. We will continue to recruit until the position has been filled. 

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

About Us: JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and our corporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.

Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity

EOE, including disability/vets

Unsolicited Assistance: JBS and its companies do not accept unsolicited assistance from any recruitment vendors for any of our open jobs. All resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee at JBS and its companies or via the applicant tracking system, in any form without a valid written request and search agreement previously approved by HR, will be solely owned by JBS and its companies. No fees will be paid should the candidate be hired by JBS and its companies because of an unsolicited referral.