CUSTOMER SERVICE/REVENUE IMPROVEMENT SPECIALIST

Customer Service Greeley, Colorado


Description

Position at JBS USA Food Company

RESPONSIBILITIES:

  • Ensure all loads arrive and depart to/from shipper and customer on time.
  • Receive en-route check calls for load status, daily and at specific intervals.
  • Respond and place phone calls to carriers, will be personable and precise on the phone.
  • High phone usage
  • Utilize Red Prairie to aide plant locations with carrier needs.
  • Work in BluJay to view loads and identify any problem areas.
  • Work and learn new business areas as needed to improve carrier on time delivery.
  • Responsible for gathering information for sales and plant teams to problem solve.
  • Sees all projects through to completion even when outside the scope of the department.
  • Communicate the JBS guidelines to appropriate parties.
  • Team Player, Assist co-workers, detail oriented and extremely organized.
  • Respond to emails on any discrepancies quickly.
  • Other duties as needed

 

QUALIFICATIONS:

  • Bachelor’s Degree preferred
  • Excellent phone, computer, organizational and multi-tasking skills.
  • Ability to use Microsoft Office, Excel, and familiarity with pivot tables and macros is a plus.
  • Prior experience in the transportation industry is a plus.
  • Motivated team player
  • Self-driven to learn and adapt quickly
  • Trustworthy, disciplined, ability to work in fast paced environment and focused with minimal supervision
  • Ability to learn the process, know the process, and make decisions to mitigate late deliveries quickly.

 

EOE/M/F/VET/DISABLED